How do order limits work?

Understanding how the order limits work in your Rivo Loyalty & Referrals app, how the counter is settled, and more

Laurence Leech avatar
Written by Laurence Leech
Updated over a week ago

Introduction to order limits

Loyalty & Referrals displays a little counter on the top-right side of the app that tallies your shop's orders next to the limits set by your current plan. This counter helps you keep track if you're close to exceeding your order limits. In this quick guide, we'll look at how order limits work.

📝 Note: This is a rolling count of orders processed in your store over the last 30 days. This number is checked and updated hourly.

Plan order limits at a glance

Rivo Loyalty & Referrals currently offers 4 subscription tiers, each with its own order limit amounts, which are outlined here:

  • Starter - Up to 500 monthly orders

  • Growth - Up to 1,000 monthly orders

  • Premium - Up to 3,000 monthly orders

  • Enterprise - Up to Unlimited monthly orders.

How do we count processed orders?

Upon installing Rivo Loyalty & Referrals, the Orders Processed counter begins at zero and increments as orders are processed. After the app's installation for 30 days, the counter reflects a rolling total of the last 30 days' orders in your store.

If your order volume remains constant, this number should stay approximately the same since it always represents the preceding 30 days' orders and doesn't reset on a specific day.

What happens when I exceed my limits?

If you exceed your plan limits, we set the Loyalty program to be paused after 7 days in your store. You can prevent this by upgrading to a plan more suited to your store or you can wait until your program is unpaused. We unpause your program on your 'reset' day, which is the date you installed the app. So, for instance, if you installed the app on the 15th of February, the 15th is your account's reset day.

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