Managing your Product Reviews
Auto-publish reviews
With Rivo Reviews, you can choose what kinds of reviews automatically appear on your product pages. If you want to vet and verify your reviews before they're published, you can have total control.
From the dashboard, go to Settings
Scroll to Collecting Reviews
Under Auto-publish new reviews choose from one of the options:
All - Automatically publish any new reviews.
5-star reviews - Only auto-publish 5-star reviews.
4-star above - Only auto-publish 4-star reviews or higher.
3-star above - Only auto-publish 3-star reviews or higher.
Never - Never auto-publish reviews. You can publish them manually from the Reviews section of the app.
Manually publishing and unpublishing reviews
Publishing and unpublishing reviews couldn't be easier with Rivo Reviews.
From the dashboard, go to Reviews.
Toggle the switch under Published either ON or OFF to show or hide the review.
Move a review
Sometimes a customer may leave a review on the wrong product by mistake. With Rivo Reviews, you can move any review to ensure that your products only have relevant reviews displayed.
From the dashboard, go to Reviews.
Find the product review you'd like to move and select Actions > Move review
Search for the product you're moving the review to and click Select when it appears.
Deleting Reviews
From the dashboard, go to Reviews
Find the product review you'd like to delete and select Actions > Delete
Confirm that you would like to delete the review.
Note: Deleting a review cannot be undone once confirmed.
Performing actions on multiple reviews
To perform any of the actions detailed above on multiple reviews, simply check the box at the left of the review or check the box at the top of the page that says 0 selected to select an entire page of reviews and select your action from the dropdown menu that will appear under the search bar.
