Introduction
In this guide, we'll take a look at how to take control of the reviews your customers submit from your product pages or request emails.
✨ Some features are available on the Essentials plan or above. Compare plans →
In this article:
Auto-publish Reviews
If you want to vet and verify the content before a review is published, you can choose what kinds of reviews automatically appear on your product pages.
Click Settings in the sidebar menu
Scroll to Collecting Reviews
Under Auto-publish new reviews choose from one of the options:
All - Automatically publish any new reviews
5-star reviews - Only auto-publish 5-star reviews
4-star above - Only auto-publish 4-star reviews or higher
3-star above - Only auto-publish 3-star reviews or higher
Never - You will need to publish reviews manually from the Reviews section of the app.
Manually Publish and Unpublish Reviews
You'll need to manually publish a review if it did not meet the criteria for auto-publishing, or if you have chosen to never auto-publish reviews. In case you prefer to hide any review that has been already published on your product page, you can choose to unpublish the content.
Click Reviews in the sidebar menu
Toggle the switch under Published either
ONorOFFto show or hide the review
Reply to a Review
Acknowledge the time and effort your customers took to provide feedback by posting a public reply.
Click Reviews in the sidebar menu
Find the product review you'd like to reply to and click it to open the details
Click Reply
On the popup, write your response and click Save.
Send Private Reply
Customers don't get notified when you post a public reply. If you want to send an email notification with your response, please check the box for Private Reply and then click Save.
Review Reply email notification
Before sending your first private reply, you have to enable the Review Reply email notification.
Click Requests Queue in the sidebar menu
Click Emails and find Review Reply on the list
If needed, click Edit to customize the template and then toggle the switch
ONto enable the notification.
💡 Find out more: Read more about all email notifications available on Enabling and Customizing Email Notifications.
Email Opt-In Level
Go to Settings
Scroll to Emails sent to your customers and click the Email settings button
Scroll to Email Opt-In Level and make sure the option is deactivated.
✨ Email settings are available on the Essentials plan or above. Find more about this feature on Customizing Your Emails.
Move a Review
Sometimes a customer may leave a review on the wrong product by mistake. Instead of removing the review, you can move it to ensure that your products only have relevant content displayed.
Click Reviews in the sidebar menu
Find the product review you'd like to move, click Actions, and click Move review
On the popup, search for the product you're moving the review to and click Select.
Deleting Reviews
There might be multiple reasons to remove a review instead of hiding it or moving it from one product page to other, that's why we provide an option to help you have total control over your reviews.
Click Reviews in the sidebar menu
Find the product review you'd like to delete, click Actions, and click Delete review
Confirm that you want to delete the review.
📝 Note: Deleting a review cannot be undone once confirmed.
Performing Actions on Multiple Reviews
To perform any of the actions detailed above on multiple reviews:
Check the box at the left of each review or check the box at the top of the page that says 0 selected to select the entire page of reviews
Select your action from the dropdown menu that will appear under the search bar.
