Frequently Asked Questions
Laurence Leech avatar
Written by Laurence Leech
Updated over a week ago


We wrote down this article to share the setup instructions and list the frequently asked questions. If you still need further assistance, please reach out to our live chat!

Setup Steps

  1. Find Rivo Product Reviews App & UGC in the Shopify App Store and install the app

  2. Once the app is open on the screen, start the onboarding

  3. In the second step, select your brand color and click Continue

    Image 2023-04-13 at 4.24.35 PM
  4. Set the time frame to send the first review request email after an order is fulfilled and click Continue

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  5. Click Launch and Continue to publish the reviews widget on your product pages. You'll still be able to customize the widget later

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  6. Select the paid plan that suits you better to unlock advanced features or continue with the Free plan

  7. And that's it!

Frequently Asked Questions

The app isn’t working for my store

  • The review widget is turned off - Go to Onsite > Widget Status > toggle the switch ON to enable the widget

  • You need to sync the settings - Go to Settings > Troubleshooting > click 'Sync store'

  • You need to clear your browser cookies - Open your browser settings and clear the cookies from your history.

How do I use app blocks to move the review stars or the widget to a different place on my product page?

By default, the review stars are placed below the product title and the review widget is located directly under the product information. To change their placement on the product page, follow the steps below:

  1. Open your Online Store 2.0 theme editor in Shopify (Online Store > Themes > Customize)

  2. Navigate to the 'Default product' template

  3. In the sidebar menu, click Add block or Add section

  4. Under Apps, select Rivo Review Stars or Rivo Review Widget

  5. Drag and drop the stars or the widget in the order you'd like them to display on your page

    Moving the widget location
  6. Click the Save button.

📝 Note: The steps above apply to Online Store 2.0 compatible themes. For vintage themes, specific codes will need to be inserted. See our document to assist here.

How do I import my reviews from another app?

This can be a bit tricky since it's done with CSV files, but please jump over to our Importing Reviews article to get in-depth help.

Do you have a free plan?

Yes, we have a Free plan to help you set the basic settings to manage customer reviews. Please visit our pricing and feature overview here.

How do I uninstall the app?

  1. Open your Shopify admin

  2. Click Settings in the sidebar menu

  3. Click Apps and sales channels

  4. Under Installed, find Rivo Product Reviews App & UGC and click Uninstall.

If you still want to give us a try or need help with our app, please reach out to our live chat support team. We're happy to assist!

How long before I see changes to the review widget?

Please clear your browser cache and allow about 30 seconds to see changes reflected on your store.

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