New Analytics dashboard

New plan is not activated after the upgrade

Loyalty data not being synced to Mailchimp

Cannot save additional benefits for VIP Tiers

New stores cannot connect with integrations: Mailchimp, Gorgias

Unable to save custom domain for email

Cannot select or display more than 10 variants in a Free Product reward

Unable to set custom URL path for emails.

New date format for birthdates in Klaviyo (YYYY-MM-DD)

Unable to activate an email notification

Unused rewards cannot be refunded

Email analytics not loading

Points balance metafield not updating after completing the action 'Place an order'

Referrals not being sorted in chronological order

Loyalty status not updated after the account activation

Points Earned email notification sent after Loyalty points expire

Rivo custom properties not sent to some Postscript accounts

Unable to redeem a Free Product reward

Added support for a new API endpoint to show earning_rules

Added ability to pull in custom fonts from Shopify through CSS

Improved metafield versioning and naming conventions to Rivo metafields

Added ability to allow incremented points decimal points_amount/base currency amount when points_type is "multiplier". Which means custom spending amounts for earnings points through orders.

Improved loading time using the Rivo loyalty page editor

The Upcoming Reward text is now hidden in the Widget if members have enough points for redemption

Improved fallback font selection favoring the font family

Now you can turn on/off the Loyalty prompts from the Prompts page

Improved handling of deleted profiles after integration syncs

We now allow API users to redeem incremented rewards, nice.

Increased Ways to Redeem Limit on Loyalty Page

Added "Celebrate a Birthday" to the custom Ways to Earn for VIP Tiers

Added proper in-app CSS formatting. No more squished text boxes.

Fixed an issue where Earning Rule Limits aren't applying on JS custom actions

Fixed issue where "NaN" amount off showing in the widget for Incremented points type reward

Fixed an issue where a custom icon for Upcoming Rewards/VIP tiers doesn't show on the preview after uploading your own image

Fixed a bug where all points are deducted when the partially refunded order is in another currency

Major Referrals Platform V2 Release

Rivo Partner Program

Improved backend infrastructure and system response times. As a result, you should see the app running much faster now.

Re-upped error handling and in-app messaging

Improved Optimization with ActiveStorage image file sizes

Added the ability to customize the earning action limit

Birthdates from Rivo are now sent to Klaviyo

Now you can choose per page select on the Activity page

Add options to change a discount's purchase type to One-time, Subscription or both.

Added the ability to to undo "Reward for Past Actions" points backfill – contact our support team and we'll give you a hand with this!

Ability to embed points balance anywhere using metafields

Improved Loyalty page modal

Improved layout for widget launcher button

Ability to exclude products from the loyalty program

Fixed an issue where Incorrect order of words in sentences with languages written from right to left

Fixed a rare problem where VIP discount rewards are issued twice

Popular Rewards sum in Analytics is always 10, this should have never been the case, and now your rewards sum might still be 10, but only when they actually are.

Resolved a rare problem where a small percentage of Guests as program participants but didn't earn points for placing orders. Points have been backfilled for those guests and now resolved.

Disable Loyalty Prompts on new installs by default

Fixed a bug where "Points canceled" was up twice on the Dedicated Page in the Customer tab

Resolved an issue where Loyalty status wasn't updating to Member after account activation in rare circumstances

Resolved a problem where the word "Undefined" is added next to the points balance on the top bar of the Widget

Referrals V2

Postscript & Attentive integrations

Guests are now able to earn points via imports

Allowed discounts to be applied to subscriptions, one-time purchases, or both

Updated customer sign ups to redirect to the dedicated page after completion

Made additions to our Weekly Email Summaries for Loyalty to provide more robust data

Introduced Points Cancelation to return any loyalty points if there are returns or refunds

Added the ability to filter by Points and VIP Tiers within Loyalty Dashboard

Initial steps taken to offer the use of metafields which help allow maximum customization in the Loyalty App

Fixed an error saving when trying to enable the Dedicated Loyalty Page in the Dashboard

Corrected an bug where you were unable to change the footer email on Review Requests

Fixed a rare bug where the Popup App would say successful but not save the emails that were entered

Corrected the Loyalty App where the VIP program was not automatically enabling after updating VIP Tiers

Fixed an issue where Rivo advertising for our Reviews App was covering some of the settings in our Popup App Dashboard

Rivo Developer Tool Kit - That means metafields!

New Shopify Flow Triggers

Added the option to use Points as a Referral Reward

Created the ability to sync Loyalty data with Klaviyo (contact support for access)

Added sharing referral URLs with Whatsapp to help provide the most possibilities for conversions

Created the ability to start using Shopify Flow Triggers

Added the feature to have Loyalty Points expire after a chosen timeframe. This will incentive customers to make additional purchases

You can now add custom icon to the Earn Points section of the Loyalty App

Fixed error with saving changed made after enabling the Email Opt-In Level in Loyalty App

Corrected an error affecting some Legacy stores who could not click “Email” in the Points Program section.

Adjusted the order of operations because customers were not appearing in the App customer list until they placed an order.

Fixed an issue where members could not see Ways to Redeem section on their floating widget

Corrected an issue that was causing Review Requests to end up in “Failed” status and not be sent to customers

Fixed an issue where after fulfilling all requirements a review discount was not being emailed to the customer

Custom Loyalty Points Embedding!

The option to add custom icon to the Ways to Redeem section

Rolled out Oauth applications to make integration easier

Created a display where you can view Loyalty App dashboard metrics by time period with comparison data

The ability to rearrange the panels in your Loyalty Widget

Added customer CSS fields for our pages and widgets

Adjusted the class names within our Way To Earn and Rewards cards to negate any confusion with Shopify content classes

Added a “Recovered by App” tab to display all abandoned carts that were recovered by Rivo assistance

The ability to import all orders when a fresh install is completed

Added the feature to have loyalty points adjusted when an order is voided

The ability to add custom fonts on your Pop Up App

Fixed an issue where bulk imported reviews were not displaying on the product page (but were displaying in the reviews dashboard)

There were issues with the smoothness of the scrolling on Loyalty app pages on a mobile device that were corrected

Corrected an issue that caused the App not to be accessible from ur Admin panel

Fixed an issue where Loyalty app would not save the Dedicated Page if the CSS field was left blank

Added the option to translate “See More Reviews” in Reviews app to create better continuity for non-english stores

After an API event was completed Loyalty Points wee not updating

Fixed an issue where the text color changes were not being applied in widget preview

Fixed a bug where the first 100 reviews imported via CSV were being duplicated

Corrected a bug where customers were not receiving awards from the referrals program

Fixed an issue where first abandon cart email was not being sent out as expected

Potential Points displays for all Loyalty App users!

Custom Fonts in the Loyalty Widget!

Created the ability to reset points in our Administrative Dashboard for situations when stores want to start fresh with point totals.

Added the ability for Loyalty Prompt to be set on either the right or left side of the screen

Changed the wording for several areas within the Loyalty Dashboard to make processes easier to understand

Added custom icons to our Earn Points section of the widget

Created new integrations with Okendo to allow for rewards to be granted based on reviews while using their app

Added the ability to add and edit CSS for the Pop Up App with our Admin dashboard without needing to access individual stores

We added the ability to to set order limits manually from our Administrative side which benefits in custom plans

Added a demo video to our Pop Up App Dashboard to help merchants learn how to use the app successfully

Corrected an issue where Orders Processed number was decreasing hourly instead of daily

We fixed a typo on our VIP Tiers - Even the pros make typing mistakes 🙃

Corrected a code issue that was causing an HTTP Error 500 when accessing the Pop Up App

We also fixed a similar HTTP Error 500 in the Loyalty App install process

Several icons on our Dedicated Page were not able ot be edited via CSS

Fixed an issue where merchants were unable to hide/display various blocks on their Dedicated Page

We corrected a bug where during Loyalty App installation it would not allow you the choose the free plan

Fixed a bug that was causing long delay times to load the Loyalty Page for customers

Weekly Loyalty Metrics Summary Emails!

Added the ability to you displace our Account Embed on the customer address page as well for enhanced flexibility

Made code improvements to reduce our internal load times and provide a smoother customer experience

Added additional Translation options into the Loyalty App to allow non-english merchants additional customization

Created a new rule to allow for points earning from TikTok

Created centralized branding so merchants can choose their basic design and have it carry throughout

Added the ability to control how points are processed; online, POS, or both in the Loyalty App

Implemented the option for merchants to create and integrate Custom Ways To Earn within the Loyalty App

Upgraded to Ruby on Rails 7.0.3.1

Added the ability for APIs to create, update, and destroy webhooks

Rolled out the ability to to grant Points in the Loyalty App when customers leave reviews

Corrected an issue where the Review Widget font is italic when leaving a review from the Review Request Email

Order more than 60 days old were getting points and emails when imported to the Loyalty App

Fixed the Pop Up App where the Sticky Coupon bar was not displaying on some stores as expected

Delete rewards button in Loyalty App was not functioning and merchants were unable to remove old rewards

The automated email for Sign Up Points as not being sent out to Loyalty customers

Corrected an issue where Birthday Reward Points were not being sent for the customer’s second year as a member

Fixed an “Application Error” that occurred when importing into the Reviews App

The title and product image were not being added to the review request emails being sent to customers

In the Loyalty App merchants were getting an HTTP 500 error when creating their Dedicated Page

Fixed an issue where the Widget would disappear once logged in for some Loyalty Customers

Custom Loyalty Points Embedding!

Added the option to change text color in “be the first person to write a review” in the Reviews Widget

Allowed access for our merchants to configure webhooks within the Loyalty App

We’ve made the Star Rating an anchor now to the Reviews Widget to increase the ease customers can read reviews

Created an Error Monitoring module on Bugsnag to better track issues before they cause end user problems

Major improvements to the user interface for the customers and contacts listings for easier viewing and navigation

Created the option to export your reviews as a CSV file from the Reviews App

Framework to allow API access for headless stores

The Loyalty App was reward points for POS transactions that were not eligible

Corrected a bug where our Enterprise plan were shown order limits on the Admin Dashboard

Fixed an issue were fonts were unable to be saved on the Dedicated Page in the Loyalty App

Custom Email Domain Integration for Loyalty App!

Added additional options for translations in the Reviews App

Created the ability to delete email subscribers and reset stats in the Loyalty Dashboard

Added the ability to merchants to configure their webhooks

Provided the ability to apply discounts to recurring charges in merchant stores

Created the ability to use custom fonts on your Loyalty dedicated page

Corrected issues with social media follow and share rewards that didn’t require any action to be completed

Fixed an issue where incremental rewards could not be redeemed from the Loyalty Widget

Resolved a bug where loading a new page removed the sticky bar in the Pop Up app

Corrected a bug where VIP Tiers were not displaying the Tier Benefits on the dedicated page

Resolved a variety of HTTP 500 Errors

Fixed an issue where members were not syncing in Klaviyo

Shopify Flow is Coming to Rivo!!

We added the Loyalty Landing Page for merchants to use

Improved how we managed previous member’s points when the Loyalty App is reinstalled

Our Judge.Me integration with OAuth went live

Improved the Klaviyo integration UI

Added a system to exclude explicit content from public reviews

Created the option to have a full page version of the Loyalty Widget

Corrected an error when trying to download the the template for our Import Loyalty CSV example

Fixed a display issue where Incremented Rewards always displays the $ symbol

Resolved an issue with deleting reviews where they showed on the product page but not in the Reviews App

Corrected an issue where review request emails where sent after the Reviews App was uninstalled

Fixed a problem where excluded customers were re-enabled if they made an order

Resolved an issue where the widget header was being cut off on mobile for Loyalty App

Rivo’s API V1 is coming to town - connect your most needed apps and integrate your business!

Introduced the ability to filter and segment customers to target specific audiences

Created a Tools area of the Loyalty App to help merchants access the most important features

Provided the ability to preview the widget on your stores

Made small dashboard updates to improve usability and performance in the Loyalty App

Added the ability to customize the widget with your brand colors and styles

Free Product Reward was not showing all the variants for the product

Fixed a bug where we were unable to remove branding from Reviews App

Resolved an issue where the Review button on emails lead to a 404 error page

Corrected an issue where customers were not appearing in the customer section but being counted on the dashboard

Fixed an issue where merchants were unable to edit Free Product rewards

New Engagement Prompts for the Loyalty App!

Klaviyo V1 Integration is arriving to Rivo!!

Added an Activity Feed to the Loyalty Dashboard

Upgraded to Ruby 2.7

Added curated metrics to the Loyalty Dashboard to allow merchants to view the created value of the app

Created the ability for merchants to create and regenerate API keys in Loyalty App

Applied the ability to edit the “be the first person….” text in Reviews widget

Added the option to import bulk import orders for review requests in the Reviews app

Created the option to hide/show stars in the Reviews App

Finalized the ability to send emails via custom domains with Mailgun

Corrected an issue were the Share via Email button was not opening to the user’s email client

Resolved an issue were the Review Widget was showing with a horizontal scroll bar

Fixed an issue were the Reviews app widget was not appearing and various console errors were present instead

Loyalty app was not sending emails notifications for Points Earned

Corrected the page rules in the Popup App because they were not working as designed

Discount count was not displaying correctly at check out

Resolved an issue where updating the colors in the Reviews App was not saving correctly

Account Page Points Embed!