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New Reviews Notifications
New Reviews Notifications
Set up email notifications when a new review is submitted
Ana Rincon avatar
Written by Ana Rincon
Updated over a week ago


Getting real-time email notifications when a customer submits a review is a great way to stay updated without having to access your Rivo account. It helps you respond to any concerns promptly and moderate content efficiently.

✨ Review notification emails are available in all paid plans

Enable Reviews Notifications

Intercom - REV - Reviews Notifications

Show reviewers that you value their feedback and build customer loyalty! Set up email notifications to monitor reviews closely.

  1. Go to Settings > Notifications

  2. Below Send email to, enter the email address where you want to receive notifications

  3. Below Only receive notifications for reviews with, select the rating(s) you want to be notified to

    Intercom - REV - Notifications
  4. Click Save.

πŸ“ Note: You can only use one email address.

Disable Notifications

  1. Go to Settings > Notifications

  2. Below Only receive notifications for reviews with, make sure you uncheck all the rating options

  3. Click Save.

Common Questions

I did not set auto-publishing. Do I still get a notification when a new review is submitted?

Yes. It doesn't matter if the new review is auto-published or if it needs to be manually published, Rivo will send notifications for every new review submitted.

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