Introduction
Downloading all of the reviews on your Rivo dashboard in a single CSV file can be a helpful tool to analyze reviews and share feedback with your team.
✨ Reviews export is available in all plans
In this article:
Export Reviews
Click Reviews in the sidebar menu
Click on Actions at the top right of the page
Click Export Reviews in the dropdown
The app will take you to your account settings. Click Export Reviews
Our page will show that the download has begun and that the file will be sent to the store contact email shortly
Go to your inbox and search for the email with the subject Product Reviews CSV export for {{your store name}}, sent by Rivo Exports. You'll find the CSV attached
📝 Note: The export can take a few seconds or minutes depending on the file size. Check all your email folders, including Spam.
File content
Header | Description |
Customer | The reviewer's first name and last name |
Verified |
|
The reviewer's email address | |
Stars | It indicates the number of stars and can be any number from 1 to 5 |
Title | This is the title the customer has given to the review |
Message | This is where the content of the review should be |
Status | The status of the review. It can either be |
Product ID | The unique identifier for your product |
Product Name | The name of your product (product title) |
Photo URL | This is the public link to view and download the photo submitted in the review |
Video URL | This is the public link to view and download the video submitted in the review |
Created | The date when the review was posted. It is formatted in |
Common Questions
I didn't receive my email. Can you help me?
If you already waited a few minutes and checked your email folders, please contact our support team via live chat. We'll be happy to help you with this!
Reach out to our live chat support if you have any other questions, or share any ideas with us here!