All Collections
Rivo Reviews
Customizing Your Emails Settings
Customizing Your Emails Settings
Customize the basic settings for email notifications
Ana Rincon avatar
Written by Ana Rincon
Updated today


Customized emails can help maintain a consistent brand image across all communication channels for reaching out to your customers. In this guide, we'll take a look at the basic settings for email notifications enabled in your account.

✨ Customizing your email settings and style is available to stores on the Essentials plan and up. Compare plans β†’

Sender Settings

By default, these will be your store's brand name and the email address associated with your Shopify account, but you can make any edits to customize the emails sent.

  1. Click Settings in the sidebar menu

  2. Click Email

  3. In Sender Settings, you'll find three fields to customize your emails:

    Image 2023-06-01 at 4.53.20 PM
    1. From name - Enter the name visible to customers in their inbox

    2. From email - Enter the email address visible to customers receiving your email

    3. Reply email - Enter the email address that replies will go to.

Explicit Opt-In

To ensure that emails are only sent to customers who have agreed to receive them, you can activate this option in Rivo. This guarantees that notifications are sent only to customers with a marketing status of subscribed in Shopify.

  1. Click Settings in the sidebar menu

  2. Click Email

  3. In Require Explicit Opt-In, turn the switch ON.

    Image 2023-06-01 at 4.58.31 PM

πŸ“ Note: This option can be disabled anytime by turning the switch OFF.

Custom Domain

  1. Click Settings in the sidebar menu

  2. Click Email

  3. In Custom Domain, enter your store's domain and click Save.

  4. You will be provided with a set of 3 DNS records that you need to add to your domain's records. Add these records according to your domain provider's process:

    1. CNAME hostname and CNAME value

    2. SPF hostname and SPF value

    3. DKIM hostname and DKIM value

  5. When you have added the DNS records, click Verify Domain.

πŸ’‘ The CNAME will be added as a CNAME record type and the SPF & DKIM may be added as TXT record types.

Important note on adjusting hostnames

Depending on your domain provider and settings, you may need to add edited hostnames as follows:

Important: Add the shortened hostname when you are adding the DNS records with your domain provider, not in the fields in our app.

  • CNAME hostname: Remove your domain name so the hostname is email

  • SPF hostname: Replace your domain (e.g. with an @ symbol

  • DKIM hostname: Remove your domain name so the hostname ends in domainkey.

See the table below for an example, where is the domain name:


Original hostname

Updated hostname








Customizing the style and color of emails helps maintain a consistent visual identity across all communication channels.

  1. Click Settings in the sidebar menu

  2. Click Email

  3. In Branding, click Edit Email Design. From here you can:

    1. Change the appearance of your email's color schemes (Header title, header subtitle, CTA button, subtext, and footer text)

    2. Customize the button radius (px)

    3. Upload a banner image (1200px by 480px) or a logo image (400px by 144px).

In case you want to edit the content of your emails, please read this guide.

πŸ“ Note: If you have more than one Rivo app installed, all your emails will share the same design.

Reach out to our live chat support if you have any questions, or share any ideas with us here!

Did this answer your question?