How Do Order Limits Work?
Understanding how the order limits work in your Rivo Reviews app, how the counter is settled, and more
Abbie avatar
Written by Abbie
Updated over a week ago


Rivo Reviews' plans are based on your store's orders so you can choose the plan that fits best for your store. In this guide, we'll take a quick look at how order limits work.

✨ Order limits apply to each plan. Check out an overview of each plan here

Plan Order Limits at a Glance

Rivo Reviews currently offers four subscription tiers, each with its own order limit amounts, which are outlined here:

  • Free - Up to 100 monthly orders

  • Essentials - Up to 1,500 monthly orders

  • Standard - Up to 6,000 monthly orders

  • Plus - Up to 100,000 monthly orders.

How Do We Count Processed Orders?

When you first install Rivo Reviews, the Orders processed counter will start at zero and increase as orders come in. Once you have the app installed for 30 days, it is a rolling last 30 days count of orders in your store. If you maintain a consistent volume of orders, this number should hover around a similar value as it is always a count of the prior 30 days and does not reset to zero on a particular day.

Intercom - REV - Billing

What Happens When I Exceed My Limits?

If you exceed your plan limits, we set the Review program to be paused after 7 days in your store. You can prevent this by upgrading to a plan more suited to your store or you can wait until your program is unpaused. We unpause your program on your 'reset' day, which is the date you installed the app. So, for instance, if you installed the app on the 15th of February, the 15th is your account's reset day.

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