# Rivo Help Center

> Explore documentation and guides to using Rivo

## Membership Programs

- [Setting Up Membership Tier Benefits](https://help.rivo.io/en/articles/13747154-setting-up-membership-tier-benefits.md): Configure the rewards and perks your members receive, including points, discounts, free shipping, and exclusive access
- [Percentage Membership Signup Discounts](https://help.rivo.io/en/articles/14113325-percentage-membership-signup-discounts.md): Configure percentage-based signup discounts for new members, including eligibility, cart requirements, and expiration settings.
- [Membership Integration Events](https://help.rivo.io/en/articles/13754864-membership-integration-events.md): Learn which membership lifecycle events Rivo can send to your connected marketing and automation tools, what data each event includes, and how to use them in flows.
- [Membership Analytics and Reporting](https://help.rivo.io/en/articles/13753691-membership-analytics-and-reporting.md): Learn how to track membership performance, understand your key metrics, compare subscriber and non-subscriber behavior, and export enrollment data.
- [Membership Email Notifications](https://help.rivo.io/en/articles/13752712-membership-email-notifications.md): Set up and customize membership signup, renewal reminder, payment failure, and cancellation emails so members always know what happens next.
- [Shopify Tags for Membership Tiers](https://help.rivo.io/en/articles/13752065-shopify-tags-for-membership-tiers.md): Understand the Shopify customer tags Rivo applies for membership tiers, when each tag is added or removed, and how to use them in Shopify Segments and Flows.
- [Managing Member Cancellations, Pauses, and Resumes](https://help.rivo.io/en/articles/13747292-managing-member-cancellations-pauses-and-resumes.md): Learn how to cancel, pause, and resume memberships, including immediate vs. end-of-period cancellation options and pause cycle settings.
- [Failed Payment Recovery and Dunning](https://help.rivo.io/en/articles/13747395-failed-payment-recovery-and-dunning.md): Learn how Rivo automatically retries failed membership payments, notifies members, and how to customize your retry schedule.
- [Managing Member Enrollments](https://help.rivo.io/en/articles/13748029-managing-member-enrollments.md): Learn how to enroll customers into membership tiers, set up automatic enrollment, import enrollments via CSV, and manage enrollment status from your admin.
- [Membership Earning Rules](https://help.rivo.io/en/articles/13748789-membership-earning-rules.md): Learn how membership earning rules work, including signup, recurring, anniversary, and order-based earnings for each membership tier.
- [Membership Billing and Payment Settings](https://help.rivo.io/en/articles/13749050-membership-billing-and-payment-settings.md): Learn how to configure billing intervals, rebill reminders, the rebill attempt schedule, and failed payment processing for your Rivo membership program.
- [Membership Programs - Auto-Enrollment Settings](https://help.rivo.io/en/articles/13749143-membership-programs-auto-enrollment-settings.md): Learn how to automatically enroll new customers into a free membership tier using the Default Tier Enrollment setting, and understand the two enrollment timing options.
- [Rivo Memberships](https://help.rivo.io/en/articles/8234778-rivo-memberships.md): Introducing Rivo Memberships
- [Rivo Memberships Setup and FAQ](https://help.rivo.io/en/articles/8264479-rivo-memberships-setup-and-faq.md): Get set up on Rivo Memberships
- [Customizing Your Membership Landing Page](https://help.rivo.io/en/articles/13747221-customizing-your-membership-landing-page.md): Personalize your membership page with custom text, colors, sections, and benefit displays to match your brand.

## Referral Programs

- [Add a Referral Program Terms of Service to your website](https://help.rivo.io/en/articles/8092365-add-a-referral-program-terms-of-service-to-your-website.md): Add an example Referral Program terms of service to your website
- [Referrals fraud prevention tools](https://help.rivo.io/en/articles/8053499-referrals-fraud-prevention-tools.md): Automatically stop referral fraud before it happens with Rivo's built-in fraud protection tools for campaigns

## Cashback Programs

- [Cashback Offers](https://help.rivo.io/en/articles/14317340-cashback-offers.md): Set up cashback campaigns that let customers opt in, place a qualifying order, and earn store credit.

## Rivo Accounts

- [Favorites and Wishlists](https://help.rivo.io/en/articles/13763896-favorites-and-wishlists.md): Let customers save products, organize them into collections, and share curated wishlists from Rivo Accounts.
- [Rivo Accounts Entry Points](https://help.rivo.io/en/articles/10295956-rivo-accounts-entry-points.md): How account entry points, redirects, and widget customization work in Rivo Accounts.
- [Order Tracking and Returns Setup](https://help.rivo.io/en/articles/13764289-order-tracking-and-returns-setup.md): Set up order tracking and return buttons in Rivo Accounts, including partner options, custom links, and variable mapping.
- [Wallet Pass QR Scanning in Shopify POS](https://help.rivo.io/en/articles/14093685-wallet-pass-qr-scanning-in-shopify-pos.md): Let store associates scan a customer’s wallet pass to identify them instantly in Shopify POS.
- [Showing Account Widget Links to EU Customers Only](https://help.rivo.io/en/articles/15897330-showing-account-widget-links-to-eu-customers-only.md): Learn when you can show an Account Widget link only to EU customers, what the workaround uses, and when a different approach is needed.
- [How Total Sales attribution works for Wallet Pass push notification campaigns](https://help.rivo.io/en/articles/15451892-how-total-sales-attribution-works-for-wallet-pass-push-notification-campaigns.md): Learn what Total Sales means on Wallet Pass push notification campaigns and how Rivo attributes orders to campaign sends.
- [Troubleshooting missing login codes and IP blocks](https://help.rivo.io/en/articles/15321401-troubleshooting-missing-login-codes-and-ip-blocks.md): Learn why customers may not receive login codes, how IP and network security checks work, and what to do before contacting support.
- [Set up Wallet Pass geo-location \(proximity\) notifications](https://help.rivo.io/en/articles/14843654-set-up-wallet-pass-geo-location-proximity-notifications.md): Enable Wallet Pass proximity notifications, add store locations, and customize the nearby pass message your customers see.
- [Customer Account Features](https://help.rivo.io/en/articles/14324423-customer-account-features.md): A practical guide to sign-in options, profile management, preferences, and surveys in Rivo Accounts.
- [Account Widget Overview and Setup](https://help.rivo.io/en/articles/14317525-account-widget-overview-and-setup.md): Learn what the Account Widget includes, how to turn it on, and how to customize the shopper experience.
- [POS Sign-In QR in the Account Widget](https://help.rivo.io/en/articles/14110313-pos-sign-in-qr-in-the-account-widget.md): Let customers show a scannable QR code from the account widget so staff can quickly sign them in during in-store checkout.
- [Post-Login Surveys](https://help.rivo.io/en/articles/13767132-post-login-surveys.md): Collect profile and preference data right after sign-in by showing a guided survey in Rivo Accounts.
- [Order Actions in Rivo Accounts](https://help.rivo.io/en/articles/13771752-order-actions-in-rivo-accounts.md): Set up Buy Again, Cancel Order, and Limited-Time buttons in Rivo Accounts so customers can take action directly from each order.
- [Recently Viewed and Popular Products](https://help.rivo.io/en/articles/13770428-recently-viewed-and-popular-products.md): Show Recently Viewed and Popular Today products in Rivo Accounts, and control which products appear.
- [Saved Cart](https://help.rivo.io/en/articles/13770030-saved-cart.md): Let customers quickly return to products they were considering with a dedicated Saved Cart section in Rivo Accounts.
- [Widget Language Translations](https://help.rivo.io/en/articles/13769638-widget-language-translations.md): Add and manage multiple Account Widget languages, prefill translations with AI, and customize every customer-facing label per locale.
- [Adding your own custom Javascript](https://help.rivo.io/en/articles/10772340-adding-your-own-custom-javascript.md): Callbacks, custom javascript and light reloading after login
- [Rivo Accounts Authentication Methods](https://help.rivo.io/en/articles/11025098-rivo-accounts-authentication-methods.md): Understanding how authentication works at Rivo
- [Customizing the Rivo Account Widget](https://help.rivo.io/en/articles/11566925-customizing-the-rivo-account-widget.md)
- [Customer Preferences](https://help.rivo.io/en/articles/12011158-customer-preferences.md)
- [Returns Permalinks](https://help.rivo.io/en/articles/12507939-returns-permalinks.md)
- [Rivo Accounts Overview](https://help.rivo.io/en/articles/8988734-rivo-accounts-overview.md): What Rivo Accounts is, what it includes, and how to get started.
- [Wallet Passes](https://help.rivo.io/en/articles/11508985-wallet-passes.md)
- [Advanced Account Customization](https://help.rivo.io/en/articles/12739008-advanced-account-customization.md)
- [Launching Rivo Accounts](https://help.rivo.io/en/articles/10299866-launching-rivo-accounts.md): Launch Rivo Accounts

## Onsite

- [Add a Loyalty Dashboard to your Customer Account Page](https://help.rivo.io/en/articles/9272323-add-a-loyalty-dashboard-to-your-customer-account-page.md): Set up a personalized loyalty account dashboard with Rivo theme extensions.
- [Designing your Loyalty Page with Rivo](https://help.rivo.io/en/articles/7208177-designing-your-loyalty-page-with-rivo.md): Start here to learn all about how to design your Loyalty Page on Figma.

## Additional Resources

- [Press Kit](https://help.rivo.io/en/articles/8195000-press-kit.md): A guide to using Rivo's brand guidelines
- [General Settings in Rivo](https://help.rivo.io/en/articles/14316716-general-settings-in-rivo.md): Learn what each Settings page does in Rivo, including General, Expiration, email domains, Shopify tags, CSV exports, webhooks, Multipass, POS extensions, and troubleshooting.
- [Loyalty & Referral Inspiration Pages](https://help.rivo.io/en/articles/8883946-loyalty-referral-inspiration-pages.md): See how the best brands on Shopify are driving retention using loyalty & referrals
- [Add a Loyalty Program Terms of Service to your website](https://help.rivo.io/en/articles/9060308-add-a-loyalty-program-terms-of-service-to-your-website.md): Add an example Loyalty Program terms of service to your website
- [Running a Sweepstakes with Rivo: Implementation Guide](https://help.rivo.io/en/articles/11029825-running-a-sweepstakes-with-rivo-implementation-guide.md): This guide walks you through how to implement and run a sweepstakes using Rivo's platform
- [Rivo Pricing & Feature Overview: Loyalty, Referrals, Memberships & Accounts](https://help.rivo.io/en/articles/7232350-rivo-pricing-feature-overview-loyalty-referrals-memberships-accounts.md): Compare Rivo plans and product lines across programs
- [Loyalty Profile Updated Webhook](https://help.rivo.io/en/articles/15902716-loyalty-profile-updated-webhook.md): Learn when Rivo sends the Loyalty Profile Updated webhook, how point and credit changes affect it, and how single and batch point-event requests behave.
- [Receipt Upload API](https://help.rivo.io/en/articles/15895401-receipt-upload-api.md): Submit customer receipt images programmatically for Rivo receipt scanning and review.
- [OAuth Applications](https://help.rivo.io/en/articles/15324816-oauth-applications.md): Create and manage OAuth applications for secure access to your Rivo Developer API data.
- [Build a Connect with Rivo integration with OAuth apps](https://help.rivo.io/en/articles/14849064-build-a-connect-with-rivo-integration-with-oauth-apps.md): Create an OAuth app and implement a secure Connect with Rivo flow for your integration.
- [Update Membership Payment Method API](https://help.rivo.io/en/articles/14092911-update-membership-payment-method-api.md): Update the payment method on an active membership subscription contract using the Rivo REST API.
- [Manage API keys](https://help.rivo.io/en/articles/13821318-manage-api-keys.md): Learn where to generate, copy, and rotate your Rivo API key for REST API integrations.
- [Start building with the Rivo Developer Toolkit](https://help.rivo.io/en/articles/8067224-start-building-with-the-rivo-developer-toolkit.md): Visit rivo.dev to get started building custom loyalty experiences
- [How to get your Rivo API key](https://help.rivo.io/en/articles/8544831-how-to-get-your-rivo-api-key.md): Discover how to get your Rivo API key for seamless app integration in this quick guide.
- [Shopify customer metafields sync \(V2\)](https://help.rivo.io/en/articles/6818475-shopify-customer-metafields-sync-v2.md): Learn what Rivo syncs to Shopify customer metafields, what does not sync, and when to use the deprecated legacy JSON option.
- [Developer Toolkit Overview](https://help.rivo.io/en/articles/9791516-developer-toolkit-overview.md): Overview of Rivo's Developer Toolkit: REST API, RivoJS API, and Metafields for Shopify stores.
- [Using Rivo with Shopify Markets](https://help.rivo.io/en/articles/12761077-using-rivo-with-shopify-markets.md): How Rivo works with Shopify Markets
- [Guide to using Rivo with Shopify Hydrogen Headless setups](https://help.rivo.io/en/articles/12536304-guide-to-using-rivo-with-shopify-hydrogen-headless-setups.md): The guide to using Rivo with a headless setup like Shopify Hydrogen
- [Rivo MCP](https://help.rivo.io/en/articles/13593839-rivo-mcp.md): Connect Claude, ChatGPT, or Codex to your Rivo loyalty program data using MCP — with OAuth for Claude.ai and ChatGPT, or an API key for Claude Code, Claude Desktop, and Codex.