Your Program Activity page is a high-level overview of the activities happening on your Loyalty program. You can use this page to get an idea of which customers are signing up, referring friends, and progressing to the next level of your VIP Program.
Understanding your Program Activity
Your Program Activity page is divided into three parts. Points activity (Loyalty program), Referrals activity (Referral Program), and VIP activity (VIP Program). The activity is chronological, meaning that the most recent activity will appear near the top of the card.
From your Loyalty dashboard, click Programs in the left sidebar.
Here you can see an overview of recent activity on your Points Program. From newest to oldest, you'll see the member who signed up, the points they were awarded, as well as the date the activity and action occurred.
Here you can see an overview of your customers' referrals, status, order amounts, and the day they were referred.
Unclaimed: Someone followed the referral link but did not submit their email
Pending: The Referred Friend entered their email and claimed their reward
Completed: The Referred Friend placed their first order
Blocked: Someone tried to claim the reward but the email was already associated with an existing customer.
If you have the VIP Tiers feature enabled, you'll be able to see which of your program members have unlocked a new Tier and when they unlocked it.