Ways to contact the Rivo team

Get priority support for your fast-growing brand from Rivo for Shopify

James Dohm avatar
Written by James Dohm
Updated over a week ago

Rivo Chat Support

Our live chat service is the fastest way to get in touch with our support team! The support advisors are here to help with essential questions about the Rivo platform. They can also help with some technical questions and triaging requests to our second-level support.

  1. From your Rivo app or https://help.rivo.io, click on the "blue" chatbox in the bottom right corner of the screen

  2. Type your question into the chat box

  3. Someone from the Rivo team will respond as soon as they're available.

✨ Live chat support is available 24 hours a day, 7 days a week.

Rivo Customer Success Services

If you're subscribed to the Plus plan with access to Priority (+ $249 p/m) or Concierge (+ $499 p/m) support, your Dedicated Senior Merchant Success Manager is here to help!

Your account manager is your main point of contact for strategic advice, product-related questions, and account management. They are your partner in business to advise on new features and best practices that Rivo uses, to understand your business goals, help you achieve them using our platform, and are committed to your long-term success.

You can schedule a meeting with your assigned customer success specialist or reach out to them directly via their provided contact details or by emailing [email protected].

Compare support plans

Choose a support option to help your business take off with Rivo for Shopify.

Support Option



Live chat



Email support



Help center access



Priority Support


Included with Priority (+ $249 p/m) or Concierge (+ $499 p/m)

Dedicated Senior Merchant Success Manager


Included with Priority (+ $249 p/m) or Concierge (+ $499 p/m)

Onboarding & technical support team


Included with Priority (+ $249 p/m) or Concierge (+ $499 p/m)

Emergency support team

Included with Concierge (+ $499 p/m)

Dedicated shared Slack channel


Included with Concierge (+ $499 p/m)

Rivo Partnerships

💡 Our Partners program is invite-only – please reach out to [email protected]

Rivo Sales

Larger store and want to talk to us? Reach out to [email protected] or visit https://www.rivo.io/demo to request a demo. We're here to help.

Frequently Asked Questions

What is Rivo Loyalty & Referrals?

Rivo is the most trusted Loyalty & referrals platform for Shopify that turns one-time shoppers into loyal customers. Increase LTV with rewards incentives, build trust with UGC content for reviews, and reduce ad costs by building direct relationships with your most loyal customers. Rivo is built exclusively for Shopify.

Will Rivo Loyalty & Referrals work with my Shopify store?

Rivo is built exclusively for Shopify, meaning when you install the app, it works seamlessly and syncs up to your Shopify customers list. Since there's a 2-way connection to Shopify, your customers automatically use the same account login.

I'm looking to switch to Rivo, how can I migrate?

Switching to Rivo is seamless and starts by submitting this migration request form. Once you submit, one of our team loyalty experts will reach out to get you started!

Do you have an API?

Rivo is a fully open platform with API access on the Plus plan ($499 p/m). This includes developer support, as well as full access to our API. Visit rivo.dev to learn more.

Did this answer your question?