Rivo Chat Support
Our live chat service is the fastest way to get in touch with our support team! The support advisors are here to help with essential questions about the Rivo platform. They can also help with some technical questions and triaging requests to our second-level support.
From your Rivo app or https://help.rivo.io, click on the "blue" chatbox in the bottom right corner of the screen
Type your question into the chat box
Someone from the Rivo team will respond as soon as they're available.
✨ Live chat support is available 24 hours a day, 7 days a week.
Rivo Customer Success Services
If you're subscribed to the Plus plan with access to Priority (+ $249 p/m) or Concierge (+ $499 p/m) support, your Dedicated Senior Merchant Success Manager is here to help!
Your account manager is your main point of contact for strategic advice, product-related questions, and account management. They are your partner in business to advise on new features and best practices that Rivo uses, to understand your business goals, help you achieve them using our platform, and are committed to your long-term success.
You can schedule a meeting with your assigned customer success specialist or reach out to them directly via their provided contact details or by emailing [email protected].
Overview of Rivo Support Options
Compare support plans and options available on each Rivo pricing tier.
Support Tiers | Free | Scale | Plus | Custom |
Service-level agreement | Help Center support and basic live chat support | Chat and email support for customers on paid plans | Basic support for Enterprise customers. | Global support for large brands needing extended 24x7 coverage. |
Chat and email availability | 24/7 | 24/7 | 24/7 | 24/7 |
Guaranteed time to first reply | 24 hours | 12 hours | >8 hours | P1 < 2 hr |
Uptime guarantee | - | - | 99% | 99% |
In-depth knowledge base | Yes | Yes | Yes | Yes |
Emergency support team | - | - | - | Yes |
Dedicated Slack channel | - | - | 8am-5pm ET weekdays | 24/7 |
Quarterly business success check-ins | - | - | Yes | Yes |
Rivo Partnerships
💡 Our Partners program is invite-only – please reach out to [email protected]
Rivo Sales
Larger store and want to talk to us? Reach out to [email protected] or visit https://www.rivo.io/demo to request a demo. We're here to help.
Frequently Asked Questions
What is Rivo Loyalty & Referrals?
Rivo is the most trusted Loyalty & referrals platform for Shopify that turns one-time shoppers into loyal customers. Increase LTV with rewards incentives, build trust with UGC content for reviews, and reduce ad costs by building direct relationships with your most loyal customers. Rivo is built exclusively for Shopify.
Will Rivo Loyalty & Referrals work with my Shopify store?
Rivo is built exclusively for Shopify, meaning when you install the app, it works seamlessly and syncs up to your Shopify customers list. Since there's a 2-way connection to Shopify, your customers automatically use the same account login.
I'm looking to switch to Rivo, how can I migrate?
Switching to Rivo is seamless and starts by submitting this migration request form. Once you submit, one of our team loyalty experts will reach out to get you started!
Do you have an API?
Rivo is a fully open platform with API access on the Plus plan ($499 p/m). This includes developer support, as well as full access to our API. Visit rivo.dev to learn more.