Sending Review Requests After a Purchase

Follow up with your customers once their order is fulfilled by sending them a review request. This is a great way to proactively grow your reviews and connect with your happy customers. Rivo Reviews has 2 email prompts that are sent automatically 14 and 21 days after the order is fulfilled. You can enable one or both of these email prompts and their messaging is fully customizable.

Requests Queue

Track orders as they go through the review requests queue.

The review requests queue

New orders will appear here and once they are marked fulfilled they are eligible to receive automated review request emails. If both email requests are enabled, they will receive their first email after 14 days and the second after 21. Each order will be assigned a status, which is determined by the order status in Shopify:

  1. Awaiting Fulfilment - Completed but unfulfilled orders. These orders are not yet eligible to receive a review request.

  2. In Progress - Fulfilled orders that are currently eligible to receive a review request email.

  3. Completed - Fulfilled orders that have passed through the requests queue and have successfully received their review request emails.

  4. Cancelled - Cancelled orders, these will not receive a review request.

Request Emails

Enable and edit your review request emails from here.

  1. From the dashboard, go to Requests Queue > Emails

  2. Enable or disable the email notifications by toggling the switches ON or OFF

  3. Click Edit on a notification to customize the messaging of your emails. Click Save when you're happy with your changes.

  4. Click Send test email to receive a test email to your Shopify account email.

Note: Product images are added automatically when live emails are sent and the {{product_title}} variable is replaced with the product name.

Common questions

Can I send review requests for orders received before the app was installed?

Yes! Your very recent orders will appear here when you first install and you can import orders from up to 60 days before the app was installed. Just click the Import Orders button on the top-right of the page in Review Requests or on the Settings page of the app and your orders will begin importing. Please note that orders from more than 60 days before the app was installed cannot be imported due to Shopify limitations.

Can I manually customize the Review Emails sent instead of 14 and 21 days?

This is still a feature request and has been submitted to our engineering team. For now, we don't have an ETA yet on when this will be available.

Can a customer review each product separately in their order?

Not at this time. Currently, when you send a review request, the customer can only review once for the first line item in the order.

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