Sending Review Requests

Follow up with your customers once their order is fulfilled by sending them a review request

Laurence Leech avatar
Written by Laurence Leech
Updated over a week ago


Following up after a purchase is a great way to proactively grow your reviews and connect with your happy customers. Rivo has 2 customizable email prompts that can be sent automatically after the order is fulfilled.

Review requests are available in all plans

Requests Queue

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New orders will appear here and once they are marked fulfilled, they are eligible to receive automated review request emails. Each order will be assigned a status:

  • Awaiting Fulfilment - Paid but unfulfilled orders. These orders are not yet eligible to receive a review request

  • In Progress - Fulfilled orders that are currently eligible to receive a review request email

  • Completed - Fulfilled orders that have passed through the requests queue and have successfully received their review request emails

  • Cancelled - Cancelled orders. These customers will not receive a review request.

Request Emails

Enable and edit the review request emails sent to your customers after their orders are fulfilled.

  1. Click Requests Queue in the sidebar menu > Emails

  2. Toggle the switch ON or OFF to enable or disable an email notification

  3. Click Edit on a notification to customize the messaging of your emails.

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Considerations for the Review Request and Review Request Reminder emails templates:

  • Below the email notification status, you can find the email analytics

  • Click Send test email to receive a test email to your Shopify account email

  • Product images are added automatically when live emails are sent

  • The {{product_title}} variable is replaced with the product name

  • All emails share the same footer content

  • Make sure to click Save when you're happy with your changes!

✨ Upgrade to the Essentials plan (or above) to customize your email settings and style. Customizing Your Emails →

Request timing

Customize the time frame request emails are sent after order fulfillment.

  1. Go to Settings > Review Request Timings

  2. Below Send request email one enter the number of days after the order fulfillment that you want to wait before sending a review request. By default, it's set to 14 days

  3. Optional: Below Send request email two enter the number of days after email one that you want to wait before sending the email reminder.

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📝 Note: New changes in the request timing won't apply to queued requests.

Common Questions

Can a customer review each product separately in their order?

Not at this time. Currently, when you send a review request, the customer can only review once for the first line item in the order.

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