Introduction
Product reviews build trust and credibility for your store while helping customers make informed purchasing decisions. By rewarding your customers with loyalty points for each review they submit, you can increase review collection while growing your loyalty program membership at the same time! This guide will show you how to set up and customize the product review rewards feature.
📝 Note: Most review apps require integration with Shopify Flow, which is available on Shopify, Advanced, or Shopify Plus plans
Setting up the Way to Earn
From your Rivo Dashboard, go to Programs > Points
Find the Earning Points section and click Add Another Way to Earn
Choose Post a product review in the Ways to Earn prompt
Fill in all the fields on the page
Select your review app - Choose your preferred review app from the dropdown. See the list of supported apps below
Points amount - Enter how many points your members should earn after posting a product review
Limit how many times each customer can earn points for completing this action - Check this option to set an earning limit for the action. It's recommended to set limits for review actions to prevent abuse.
Save changes and continue with the setup according to your selected review app.
List of supported product review apps
We've built seamless integrations that connect your favorite product review apps with your Loyalty program. Each integration has its own setup process, detailed in the individual help docs linked below.
Review app
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Setup
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Guide
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Loox
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Requires Shopify Flow
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JudgeMe
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Requires JudgeMe Awesome plan
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Okendo
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Requires Shopify Flow
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Stamped
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Requires Shopify Flow
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REVIEWS.io
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Requires Shopify Flow
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Yotpo
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Requires Shopify Flow
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Common questions
I can't see my product review app. What can I do?
If you don't see your product review app, please reach out to us on live chat or via [email protected] - We'll be happy to help!
Will the app award points to all my customers?
By default, Rivo awards Loyalty points to Members only. However, you can change the Points program participation in your settings. Please check out Change Points program participants for more information.
Can I limit how many times a customer earns points for reviews?
Yes! When setting up the Way to Earn, check the option "Limit how many times each customer can earn points for completing this action" and specify the maximum number. This is recommended for review actions to prevent potential abuse.
Do I need Shopify Flow for this feature?
Most review app integrations (Loox, Okendo, Stamped, REVIEWS.io, and Yotpo) require Shopify Flow, which is available on Shopify, Advanced, or Shopify Plus plans. JudgeMe integration works directly through an API connection and requires the JudgeMe Awesome plan.
Can customers see a link to leave reviews in their account?
Yes, for Yotpo integration, customers can see a "Leave a review" link for their purchased products in their account dashboard.