Introduction
Product reviews build trust and credibility for your store while helping customers make informed purchasing decisions. By rewarding your customers with loyalty points for each review they submit, you can increase review collection while growing your loyalty program membership at the same time! This guide will show you how to set up and customize the product review rewards feature.
✨ This feature is supported on all paid plans. See pricing →
📝 Note: Most review apps require integration with Shopify Flow, which is available on Shopify, Advanced, or Shopify Plus plans
Setting up the Way to Earn
From your Rivo Dashboard, go to Programs > Points
Find the Earning Points section and click Add Another Way to Earn
Choose Post a product review in the Ways to Earn prompt
Fill in all the fields on the page
Save changes and continue with the setup according to your selected review app.
List of supported product review apps
We’ve built seamless integrations that connect your favorite product review apps with your Loyalty program. Each integration has its own setup process, detailed in the individual help docs linked below.
Review app
Setup
Guide
Loox
Requires Shopify Flow
JudgeMe
Requires JudgeMe Awesome plan
Okendo
Requires Shopify Flow
Stamped
Requires Shopify Flow
REVIEWS.io
Requires Shopify Flow
Yotpo
Requires Shopify Flow
Common questions
I can’t see my product review app. What can I do?
If you don’t see your product review app, please reach out to us on live chat or via [email protected] - We’ll be happy to help!
Will the app award points to all my customers?
By default, Rivo awards Loyalty points to Members only. However, you can change the Points program participation in your settings. Please check out Change Points program participants for more information.
Can I limit how many times a customer earns points for reviews?
Yes! When setting up the Way to Earn, check the option “Limit how many times each customer can earn points for completing this action” and specify the maximum number. This is recommended for review actions to prevent potential abuse.
Why did a customer still get points more than once even though my limit is set to once per year?
In most cases, this happens when review events are sent with a different customer identity than prior events (for example, a different email), or when multiple workflows are awarding the same action. Frequency limits are applied per customer record and earning action.
Does the frequency limit block review submissions?
No. Customers can still leave reviews in your review app. The limit controls how often points are awarded.
How can I reduce duplicate review rewards?
Use these checks:
Keep one active workflow per review app trigger
Use a stable customer identifier (typically the shopper email used at checkout)
Prefer a “new review submitted” trigger instead of update/edit triggers when possible
Add a Verified Buyer condition if your review app supports it
Do I need Shopify Flow for this feature?
Most review app integrations (Loox, Okendo, Stamped, REVIEWS.io, and Yotpo) require Shopify Flow, which is available on Shopify, Advanced, or Shopify Plus plans. JudgeMe integration works directly through an API connection and requires the JudgeMe Awesome plan.
Can customers see a link to leave reviews in their account?
Yes, for Yotpo integration, customers can see a “Leave a review” link for their purchased products in their account dashboard.