Enabling Video Reviews

Support video reviews for new options to add engaging content on your product pages

Ana Rincon avatar
Written by Ana Rincon
Updated over a week ago


Videos reviews can be entertaining and engaging, and some users might find them useful if they prefer watching a video over reading long reviews. With videos, potential buyers can see the product in action, how it looks, and how it works.

✨ Video reviews are available on the Essentials plan and up. Compare plans →

Enable Video Reviews

Enable video reviews to add a new button on the Upload Media stage of your popup. Reviewers will be able to attach a video file from their computer.

  1. Click Onsite in the sidebar menu

  2. Under Write a Review Popup, click Upload Media

  3. Scroll to the bottom of the page to find the section Media Types

    Image 2023-06-01 at 2.14.52 PM
  4. Tick the option Video enabled?

  5. Click Save.

Customize the button

  1. Go to Onsite > Upload Media

  2. In the Upload Buttons section, edit the text below Upload Video Button

    Image 2023-06-01 at 2.19.05 PM
  3. Click Save.

💡 Find out more: Pick the color of the button by following this guide.

Common Questions

Can I add incentives for video reviews?

Yes! You can find the setup instructions on Adding a Discount for Reviews.

Reach out to our live chat support if you have any other questions, or share any ideas with us here!

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