Introduction
Points for completed referrals is a powerful way to supercharge your referral program. In addition to the standard advocate reward, you can offer bonus loyalty points to customers who successfully refer others to your store. This creates a dual incentive system that can significantly boost your referral program's effectiveness and turn your loyal customers into active brand advocates.
Enabling points for completing a referral
From the Rivo Dashboard, go to Loyalty > Points.
Under Earning Points, click Add Another Way to Earn.
Select Complete a Referral in the Ways to Earn prompt.
Configure the settings to your preferences:
Earning points - Set how many points customers will earn when someone they referred makes a qualifying purchase. You can choose a fixed amount or a percentage of the order value.
Limit how many times each customer can earn points for completing this action - Enable this option to set a maximum number of times a customer can earn points from referrals within a specific time period (e.g., 5 times per month).
Toggle the status switch ON and click Save to activate this earning method.
Common questions
When do customers earn these points?
Points are awarded automatically when a referral is completed - meaning when someone they referred makes a qualifying purchase. This happens in addition to any discount or reward the referred friend receives.
Can I disable the Advocate reward and just use this points reward instead?
Yes! Rather than disabling the reward, you can choose 'Earn Points' as the reward for your advocates in your Referrals program settings, which will automatically link the reward to your 'Complete a Referral' Way to Earn.
How can I promote this feature to my customers?
Make sure to highlight this double-reward opportunity in your loyalty program communications. Let customers know they'll earn both the standard referral reward AND bonus points when their referrals convert, making it even more valuable to refer friends.
Will customers see these points in their loyalty account?
Yes, these points will appear in the customer's points history with a description indicating they were earned from a successful referral.