Excluding Customers
Managing the list of customers included in our Loyalty program by excluding the participants manually.
Laurence Leech avatar
Written by Laurence Leech
Updated over a week ago


As the store owner, managing the list of customers included in your loyalty program is totally up to you. If it is ever needed, you can exclude customers from the program, either Members or Guests.

Excluding customers from the program

To exclude customers from your programs:

  1. From the Dashboard, go to Customers to view the list.

  2. Click on the customer that you want to exclude then click Exclude customer.

  3. Confirm the action by clicking Exclude Account on the prompt.

πŸ“ Note: You can add excluded customers back to the program anytime by clicking 'Reinstate to program'

Common questions

Can I exclude specific members from the rewards program based on their tag or discount group?

Currently, this is not possible. But it has been noted and added to our product roadmap, where you can add your vote for this feature!

Can I totally delete members using the app?

No, this is not possible. Your members/guests list is based on the information generated in your Shopify Admin and the app does not have the ability to delete anyone on that list.

Can I import members to the app?

No, the email addresses of your customers in your Shopify admin will sync automatically to our app. However, you can still import data via CSV file. This will include their relevant information such as points balances and birthdates. Before you proceed, make sure you have already prepared and saved the CSV file on your computer. Read more on Using CSV files with Rivo Loyalty.

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