Introduction
On some occasions, you might need to exclude products from your Loyalty program to prevent customers from earning points for purchasing a specific item. Just by providing the product ID number, you can have better control of the program without any additional steps!
✨ Product exclusion is available on all paid plans
How to exclude products from the Points program
Use this feature to exclude specific products from the points calculation within the 'Place an order' Way to Earn.
Go to Settings
Click Orders
Scroll down to Order Exclusions
Enter the ID of the products. Separate them with a comma (e.g. 1111111,2222222)
Click Save.
📝 Note: This only applies if you have enabled Place an order in your Points program.
Where to find my product ID number?
In your Shopify admin, go to Products
From your list of products, click on the item you want to exclude
Copy the number string at the end of the URL after
/
Points delay
You can add a delay in points between the order being placed and the points being earned. If you'd like to add an hour, you can add 3600 seconds. For 1 day add 86400 seconds, for 1 week add 604800.
Exclude orders by tag
You can now exclude orders from earning points or store credit that contain a specific tag. To exclude any order from earning points that contains a specific tag, you can add the tag below in this field. Any order that contains that tag, the customer will not earn points on that order. Jump to the order tag exclusion page.
Important: Most tags are added to orders post creation (via Shopify Flow or otherwise). So for this feature to work effectively, be sure to add a delay in earning points of at least 60 seconds. This will allow enough time for the order.
Common questions
Can I exclude collections?
We can only exclude products for now, so you would have to enter the ID number of each product from a collection and separate the IDs with a comma.
Can I use a Shopify tag to exclude my products?
Currently, Rivo only reads the product ID numbers entered in the Order Exclusions field.
Have any feedback? Share your ideas here!