Introduction
Rivo's Referral system has a number of robust Referral fraud prevention tools, however, sometimes there are bad actors that you have to exclude from your program.
✨ Program exclusion is available in all plans
How to exclude a customer from your referral program
To exclude a customer, follow these steps:
Go to your Rivo Customers list or click here
Search for the customer's email and click their Rivo profile
Click the Exclude button in the top right corner
Click Change Status to confirm the exclusion.
The customer won't be notified they are excluded, and instead will just see a generic error when they try to use their referral account.
📝 Note: Excluding a customer from the referrals program will also exclude them from your loyalty program.
Considerations
Excluding a customer does not disable their customer account
Excluding a customer will also exclude them from the points program
Customers will not be notified when they are excluded, but instead they won't be able to refer their friends.