Gorgias helps e-commerce businesses communicate with customers easily. It streamlines conversations across channels into one place and, with the Rivo integration, you can make the most out of the Loyalty program by adding the app to your helpdesk.
✨ Integrations are available from the Starter plan and above. Check out how many apps you can integrate with your Rivo account here →
In this article:
Benefits
Your customized sidebar and macros can have all the Loyalty data for getting context on your tickets and delivering an exceptional customer experience.
Display the Loyalty data next to the tickets
Points Balance (e.g. 2,000)
Status (e.g. Member, Guest, Excluded)
Referral URL (e.g. https://example.com/?referral_code=X)
VIP Tier Name (e.g. Gold)
Insert the Loyalty data as variables in macros.
✨ Find more about Gorgias features here.
Setup instructions
You can connect both apps either from your Rivo or Gorgias account. Follow the instructions below to complete the setup.
Option 1: Connect in Rivo
From the Rivo Dashboard, go to Integrations.
Find Gorgias in the Customer Support section and click Configure.
Enter your Gorgias subdomain and click Connect.
Authorize Rivo to access your helpdesk to finish the setup.
Option 2: Connect in Gorgias
In your Gorgias account, go to Settings
Click Apps & integrations
Find Rivo and click the app to open the details
Click Connect App
How to disconnect Gorgias
If you need to disconnect both apps successfully, it's important to delete the integration in both accounts.
Step 1: Disconnect in Rivo
From the Rivo Dashboard, go to Integrations
Scroll down to the Customer Support section and click Gorgias
Click Disconnect.
Step 2: Disconnect in Gorgias
In your Gorgias account, go to Settings
Click Apps & integrations
Find Rivo and click the app
Click Disconnect App.
Common questions
I can't get the app up and running. Can you help me?
Please reach out to [email protected] and our dedicated team will be happy to help you with any questions or requests!