Gorgias helps e-commerce businesses communicate with customers easily. It streamlines conversations across channels into one place and, with the Rivo integration, you can make the most out of the Loyalty program by adding the app to your helpdesk. Your customized sidebar and macros can have all the Loyalty data for getting context on your tickets and delivering an exceptional customer experience!
✨ You can check out all Gorgias features here →
In this article:
Benefits
Display the Loyalty data next to the tickets
Points Balance (e.g. 2,000)
Status (e.g. Member, Guest, Excluded)
Referral URL (e.g. https://example.com/?referral_code=X)
VIP Tier Name (e.g. Gold)
Insert the Loyalty data as variables in macros.
Setup instructions
📝 Integrations are available from the Starter plan and above. See how many apps you can integrate with your Rivo account here →
Configure Gorgias
From the Rivo Dashboard, go to Integrations.
Find Gorgias in the Customer Support section and click Configure.
Enter your Gorgias subdomain and click Connect.
Authorize Rivo to access your helpdesk to finish the setup.
Common questions
I can't get the app up and running. Can you help me?
Please reach out to [email protected] and our dedicated team will be happy to help you with any questions or requests!