Does Rivo comply with the General Data Protection Regulation (GDPR) for EU customers?
Rivo is committed to compliance with the General Data Protection Regulation that went into official regulation on May 25, 2018. Rivo's team is committed to customer privacy and we hope the resources in this document will be helpful to understand our commitment.
We provide abilities for users to export, update and removing their personal information. We also hold vendors that we use accountable for standardized GDPR compliant privacy and security policies. We comply with independent assessments and regulators when appropriate. We ensure all Rivo team members are properly trained in handling customer personal data and are bound by law and contract to maintain the security and confidentiality of that data. We maintain a privacy lawyer on retainer for handling GDPR questions, compliance and training.
✨ GDPR Compliance Features: Rivo includes GDPR-ready features such as data subject access requests, explicit opt-in mechanisms for marketing communications, cookie consent controls, and secure data handling practices.
Customer Data Rights Under GDPR
Under GDPR, customers have several rights regarding their personal data. Rivo helps you respect these rights:
Right to Access: Customers can request copies of their personal data
Right to Rectification: Customers can update their information through their account profile
Right to Erasure: Customers can request deletion of their data
Right to Restrict Processing: Customers can opt out of marketing communications
Right to Data Portability: Customers can request their data in a machine-readable format
Where can I find the Rivo GDPR Compliant Data Processing Agreement/Addendum (DPA)?
The Rivo GDPR Compliant DPA is located on the legal dashboard on our website. More information about data handling and privacy at Rivo can be found in our privacy policy.
How can I request my data to be removed under the CCPA or GDPR?
To request removal of your data from our systems, visit our Data Subject Access Request form below or email our Data Protection Officer at [email protected] or [email protected].
Consent Management
Rivo provides tools for proper consent management in accordance with GDPR requirements:
Explicit Opt-In: Our system supports explicit opt-in for email and SMS marketing, ensuring customers actively consent to communications
Preference Management: Customers can update their communication preferences at any time
Cookie Consent: Tools to help you implement cookie consent banners compliant with EU regulations
📝 Note: For guidance on setting up explicit opt-in for your loyalty program emails, please see our email settings guide.
Additional Resources
Please see the resources below for more information on Rivo's commitment to GDPR compliance. If you have specific questions, please email [email protected] with your questions.
Data Processing Addendum: https://www.rivo.io/legal/dpa
Data Subject Access Request form: https://www.rivo.io/legal/dsar
Privacy Policy: https://www.rivo.io/legal/privacy
Terms of Service: https://www.rivo.io/legal/terms
Cookie Management: https://www.rivo.io/legal/cookies