Introduction
Use Rivo email settings to control how your automated program emails look, who they’re sent from, and which notifications are enabled.
This guide covers:
Sender and delivery settings
Every email notification category
The visual email design editor
How to edit, test, and enable notifications
Where to manage email notifications
Settings for sender, branding, and delivery
Go to Settings > Email to manage:
Email Sender Settings (from name, from email, reply email)
Custom Domain
Branding (via Edit Email Design)
Require Explicit Opt-In
Advanced settings (custom email URL path and custom CSS, if available on your plan)
Notification content and enable/disable controls
Go to each program’s Emails page to manage the individual email templates.
For each email notification, you can:
Turn it ON or OFF
Edit the content
Send a test email
Preview the email layout
Email notifications available
The notifications you see depend on which programs and features are enabled in your account.
Loyalty
Points Earned
Reward Redeemed
Celebrate Birthday
Celebrate Loyalty Anniversary
Reward Expiry - Warning
Reward Expiry - Last Chance
Points Expiry - Warning
Points Expiry - Last Chance
VIP Tier Unlocked
Loyalty Gift
Credit transfer
Referral
Referral completed
Invite Friend
Friend Claim
Advocate Signup
Advocate Stats
Verified Reward
Ineligible Referral
Membership
Welcome
Payment Failure
Cancellation
Renewal Notice
Gift Card
Gift Card
Gift Card Reminder
Gift Card Bulk Delivery (available for eligible setups)
CashBack
CashBack Earned Pending
CashBack Earned Completed
CashBack Completed Reminder
Customize notification content
Open a program’s Emails page.
Click the notification you want to edit.
Update the content fields:
Subject
Title
SubTitle
Button
Subtext
Update footer content if needed:
Footer Text
Footer Address
Unsubscribe Text
Subscription Source
Click Save.
Turn the notification ON if you want it active.
You can also click Send Test Email from the template editor to preview how the email looks in an inbox.
Important note about the footer
Footer content is shared across your customer program emails. If you change it in one template, that footer content applies across templates.
Customize email design (visual editor)
From Settings > Email > Branding, click Edit Email Design.
You can customize:
Header colors (Title, Sub Title)
Button colors (Background, Text Color)
Subtext color
Footer colors (Footer Texts, Link)
Font sizes (title, subtitle, button, subtext, footer)
Header image type (Banner or Logo)
Image recommendations in the editor:
Banner: 1200px x 480px
Logo: 400px x 144px
Changes are reflected in the live email preview while you edit.
Sender and delivery settings
From Settings > Email:
Email Sender Settings
From name: the sender name customers see
From email: the sender email address customers see
Reply email: where customer replies are sent
Require Explicit Opt-In
When enabled, email sending follows the explicit opt-in requirement for eligible program emails.
Custom URL path for email buttons
Set a custom path for email CTA links. The value must begin with /.
Custom domain
Use your own sending domain when available in your plan.
Custom CSS
Add CSS styling for emails when available in your plan.
If any of the above options are unavailable in your account, you’ll see an upgrade prompt in-app.
Related guides
Common questions
Why can’t I see some notification types?
Notification availability depends on your enabled programs and features.
Why can’t I edit Custom Domain, Email Design, or Custom CSS?
Those options are plan-dependent. If your current plan doesn’t include a feature, you’ll see an upgrade prompt in-app.
Where do test emails go by default?
Test emails default to your account’s preferred contact email unless you enter a different recipient in the test-email modal.