Introduction
You can now create discount codes that work for anyone, not just specific customers. This makes it easy to use them with subscription apps (ex. Recharge), offering a more inclusive and flexible rewards system for all users.
✨ The feature must be enabled by the Rivo team. If you'd like this enabled, please send a note to [email protected]
How it works
Discount codes generated through Rivo Loyalty & Referrals are usually tied to a specific customer, and due to Shopify Subscriptions API limitations, discount codes tied to one customer or a segment of customers are not recognized by certain subscription apps.
Now instead of manually changing the eligibility per code in your Shopify admin, this feature allows you to automatically change the setting for every reward issued to your customers. This is how it works:
A customer redeems a reward through the program
Instead of the reward being issued to a specific customer, the reward is now tied to any customer
The customer can now use their reward to apply toward subscription purchases!
How to enable this feature
Send your customer success manager a quick message at [email protected] and we'll turn this feature on for you.
Common questions
Will this change the status of previous reward codes?
No. This will only change the status of future reward codes.
Can the reward code be used multiple times?
No. The discount code is set to one use per customer, which means that only the customer who redeemed their points will know what's the code and will be able to use it once.