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The Rivo and Skio integration seamlessly connects your loyalty program with subscription orders, creating a unified customer experience. This powerful integration includes:

This integration ensures your customers enjoy a consistent loyalty experience across both one-time and subscription purchases, maximizing engagement and retention.

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Setting up the Rivo and Skio integration is straightforward and provides immediate benefits for your subscription customers. Follow these steps to get started:
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Once Skio is installed, subscription orders can participate in your loyalty program automatically.

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Customers automatically earn loyalty points for each subscription order placed through Skio, including both initial subscriptions and recurring renewals. This seamless integration ensures consistent point earning across all purchase types.

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Customers can redeem their loyalty points for rewards that apply to subscription purchases, creating additional value and encouraging subscription retention. This feature requires proper reward configuration to work seamlessly.
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To enable point redemption for subscriptions, configure your rewards with the appropriate purchase types:

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Once configured, customers can redeem points for subscription discounts through:

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Rivo credits use a fixed amount discount reward. This is separate from earning or spending points, and it is also separate from the referral discount auto-apply flow.
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A new Skio subscription completes through checkout, so customers redeem credits through your usual Rivo redemption experience and apply the resulting discount to that order.
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Before customers redeem, edit your Store Credit reward in Rivo and set Purchase Type to Subscription or Both. A Store Credit reward set to One-time Purchase cannot be used on a new subscription order.
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Recurring Skio orders process without another checkout. Customers therefore cannot enter a newly redeemed discount during renewal checkout. Connect Skio with a valid private API key, then choose one of these options under Integrations > Skio :

The recurring discount flow supports fixed amount, percentage, and free shipping rewards. Rivo credits use the fixed amount option. Free product rewards use the separate free product settings in the same Skio configuration.
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These standard options do not require Rivo Support to enable them. Contact Rivo Support if the Skio settings are unavailable in your account or if you need a redemption experience beyond these options.

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Enhance your customers’ experience by integrating detailed Loyalty information into their Skio portal.
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Use Skio’s custom embedded blocks to display relevant Loyalty custom data such as points balance and rewards, enhancing your loyalty program management.

We have 3 options for the Skio custom block

Get the code for each below!

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This block features the user’s points balance, any available rewards, redeemable store rewards and their referral info.

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This block contains the user’s points balance, available rewards and store rewards, redeemable on the page. The Referrals info is omitted in this block.

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This block contains the user’s referral info and omits the rewards elements

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Enhance your Skio customer portal by displaying loyalty information directly within the subscription management interface. This feature allows customers to view their points balance, available rewards, and referral status without leaving the Skio portal.
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Add custom HTML and CSS blocks to your Skio portal to display Rivo loyalty data:

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For loyalty blocks to function properly, ensure:

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Not seeing your loyalty data displayed in the customer portal?
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Rivo’s block uses our JavaScript API, which relies on the customer being logged into their Shopify account to display loyalty data. Since Skio uses a separate login system, logging into Skio alone won’t load loyalty data.
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The recommended login setup is:

This will automatically log the customer into Skio using their existing Shopify session and redirect them to the subscription portal.
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If your store is on Shopify Plus, uses legacy customer accounts, and has Multipass set up in Skio, customers who log in directly through Skio will also be recognized as logged into Shopify — so loyalty data will display without any additional steps.
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For a simpler integration approach, use Skio’s custom button feature to add a direct link to your Rivo loyalty page. This provides customers with easy access to their full loyalty account without custom code blocks.
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The auto-apply feature eliminates friction for your referral program by automatically applying advocate rewards to active subscriptions. When advocates complete referrals and unlock their rewards, the discount is seamlessly applied without requiring manual discount code entry.
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This advanced feature requires API integration between Rivo and Skio. Follow these steps to enable it:

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Once configured, the system works automatically:

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Your Skio API key enables secure communication between Rivo and Skio for the auto-apply feature. Follow these steps to generate and retrieve your key:

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Use this checklist to confirm auto-apply is configured correctly:

When these requirements are met, Rivo applies the advocate discount to the customer’s active Skio subscription with the earliest next billing date.

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Rivo gives you powerful tools to reward your subscription customers automatically — no discount code copy-pasting required. All of the features below require a valid Skio private API key saved in your Skio integration settings ( Integrations > Skio ). Enable auto-apply options in Skio settings and subscription earning rules individually. Your plan must include access to the earning rules you want to use.

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When a customer redeems a free product reward on your loyalty page, Rivo adds the product at no charge to their next subscription order. The free product is added for that order only and does not repeat on future renewals.
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When a customer redeems a discount reward (fixed amount off, percentage off, or free shipping) on your loyalty page, Rivo automatically applies the discount code to their active Skio subscription. The discount will be applied to their next subscription order — customers no longer need to copy and paste a code at checkout.
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Supported reward types: Fixed amount off, Percentage off, Free shipping
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Use the reward’s Recurring Payment Options to control how many subscription orders receive the discount. Free product rewards are added to the next order only.
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Reward customers with points when they reach a milestone number of subscription orders. This is a great retention tool — for example: “Earn 500 points when you complete your 3rd subscription order.”
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Each customer can only earn a given subscription milestone once, even if more than one earning rule uses the same milestone.
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Requirements:

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Reward customers with points when they have a set number of active subscriptions at the same time. For example: “Earn 100 points when you have 2 active subscriptions.”
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This rule fires when a new order comes in and the customer currently has at least the configured number of active Skio subscriptions. Each customer can only earn this reward once per earning rule.
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Requirements:

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Several factors can prevent automatic discount application:

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Confirm that your store uses Shopify Plus with legacy customer accounts, then review your Skio Multipass setup. Contact Skio Support if login errors continue.
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Points processing can be delayed when:

Points are awarded after the order is available and meets your earning rule conditions. Also check any earning delay, payment or fulfillment requirements, and eligible order channels in your Rivo settings.
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Yes! The provided code snippets can be modified to match your brand:

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Redeemed rewards normally apply to the active subscription with the earliest next billing date. If a redemption is made for a specific subscription, it applies there instead. Advocate referral discounts also apply to the active subscription with the earliest next billing date.
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Monitor integration performance through:

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We’d love to hear from you! Please reach out to [email protected] with any feedback, suggestions, or feature requests.