The Rivo and Skio integration seamlessly connects your loyalty program with subscription orders, creating a unified customer experience. This powerful integration includes three main components:

This integration ensures your customers enjoy a consistent loyalty experience across both one-time and subscription purchases, maximizing engagement and retention.

Setting up the Rivo and Skio integration is straightforward and provides immediate benefits for your subscription customers. Follow these steps to get started:

The core integration (points earning and spending) works automatically once both apps are installed. No additional configuration is required for basic functionality.

Customers automatically earn loyalty points for each subscription order placed through Skio, including both initial subscriptions and recurring renewals. This seamless integration ensures consistent point earning across all purchase types.

Customers can redeem their loyalty points for rewards that apply to subscription purchases, creating additional value and encouraging subscription retention. This feature requires proper reward configuration to work seamlessly.

To enable point redemption for subscriptions, configure your rewards with the appropriate purchase types:

Once configured, customers can redeem points for subscription discounts through:

Enhance your customers' experience by integrating detailed Loyalty information into their Skio portal.

Use Skio's custom embedded blocks to display relevant Loyalty custom data such as points balance and rewards, enhancing your loyalty program management.

We have 3 options for the Skio custom block

Get the code for each below!

Enhance your Skio customer portal by displaying loyalty information directly within the subscription management interface. This feature allows customers to view their points balance, available rewards, and referral status without leaving the Skio portal.

Add custom HTML and CSS blocks to your Skio portal to display Rivo loyalty data:

For loyalty blocks to function properly, ensure:

Not seeing your loyalty data displayed in the customer portal?

Rivo’s block uses our JavaScript API, which relies on the customer being logged into their Shopify account to display loyalty data. Since Skio uses a separate login system, logging into Skio alone won’t load loyalty data.

The recommended login setup is:

This will automatically log the customer into Skio using their existing Shopify session and redirect them to the subscription portal.

If your store is on Shopify Plus and has Multipass set up in Skio, customers who log in directly through Skio will also be recognized as logged into Shopify — so loyalty data will display without any additional steps.

For a simpler integration approach, use Skio's custom button feature to add a direct link to your Rivo loyalty page. This provides customers with easy access to their full loyalty account without custom code blocks.

The auto-apply feature eliminates friction for your referral program by automatically applying advocate rewards to active subscriptions. When advocates complete referrals and unlock their rewards, the discount is seamlessly applied without requiring manual discount code entry.

This advanced feature requires API integration between Rivo and Skio. Follow these steps to enable it:

Once configured, the system works automatically:

Your Skio API key enables secure communication between Rivo and Skio for the auto-apply feature. Follow these steps to generate and retrieve your key:

Understanding how the auto-apply feature works helps you set proper expectations and avoid common issues:

Several factors can prevent automatic discount application:

This typically occurs when the Login redirect URL is configured to point to the Skio customer portal. To resolve:

Points processing may be delayed due to:

Points typically appear within 15-30 minutes of order completion.

Yes! The provided code snippets can be modified to match your brand:

The system automatically applies discounts to the customer's most recent active subscription. If you need different behavior, customers can manually apply discount codes to specific subscriptions through the Skio portal.

Monitor integration performance through:

We'd love to hear from you! Please reach out to [email protected] with any feedback, suggestions, or feature requests.