Introduction
Streamline your VIP customer experience by automatically applying tier-specific rewards at checkout. This powerful feature eliminates the need for manual discount code entry, making the shopping experience seamless for your valued customers while ensuring they never miss out on their earned benefits.
✨ Checkout extensions are available to Shopify Plus merchants on the Rivo Plus plan who have upgraded to Checkout extensibility
How the extension works
We integrate Shopify features with our own to automate VIP rewards redemption. The extension is designed to add the discounts to your customers' orders at checkout.
A customer logs into their account in your store or directly at checkout
Once logged in, the extension will detect the VIP tier level they're in
If the tier includes a reward set for automation, we will add the discount to the cart.
Your customer won't need to enter a discount code or do anything else!
Use cases
The checkout extension supports the Amount Discount, Percentage Off, and Free Shipping rewards. Here are some powerful ways to leverage this feature:
Seamless VIP Experience – Automatically apply rewards at checkout to create a frictionless shopping experience that makes your VIP customers feel truly valued
Tiered Exclusive Benefits – Create compelling tier-specific rewards that encourage customers to reach and maintain higher VIP status
Flexible Reward Programs – Offer permanent tier benefits or create limited-time VIP promotions to drive engagement
Strategic Segmentation – Target specific VIP tiers with unique rewards to optimize your loyalty strategy
How to set up the extension
📝 Important Note: To successfully implement automatic rewards, you'll need to configure both a Shopify discount and customer segment that align with your VIP tiers.
Add the Rivo extension to your checkout
Navigate to your checkout editor and add the 'Rewards Automation By Tier Extension' block where you want the rewards to be applied
Set up customer segmentation
Enable our Shopify tagging feature to automatically organize customers by their VIP tier status
Create your Shopify discount
Set up a discount in Shopify that matches your VIP tier reward, ensuring it's configured for the correct customer segment
Pro tip: Use the customer segment you created to target specific VIP tiers
Configure the Rivo reward
Create a new reward for your VIP tier that matches your Shopify discount settings
Important: Enable the 'Apply reward static discount during checkout' option and link it to your Shopify discount code
Test and launch
Verify the automation works as expected by testing with different VIP tier accounts
Important considerations
Reward Display – The reward title will appear under VIP tier perks, but automatic rewards don't generate individual discount codes or trigger email notifications
Discount Management – All reward conditions (eligibility, minimum requirements, expiration dates, usage limits) are managed through your Shopify Discounts admin panel
Customer Login Required – Customers must be logged in for the extension to detect their VIP tier status and apply appropriate rewards
Supported Reward Types – Only Amount Discount, Percentage Off, and Free Shipping rewards can be automated through this extension
Troubleshooting
Why isn't my VIP discount being applied automatically?
Verify that your customer is logged in and their VIP tier status is correct
Confirm that the Shopify discount is active and properly configured for the VIP tier segment
Check that the reward is enabled in your VIP tier settings
Ensure the static discount code matches exactly between Shopify and Rivo
Can I use this feature with subscription products?
Yes! The automatic tier rewards work with both one-time purchases and subscription orders. Configure your Shopify discount settings to specify which purchase types are eligible.
What happens if a customer has multiple VIP tier rewards?
Only rewards that are specifically configured for automatic application will be applied at checkout. If multiple automatic rewards are available, they will be applied according to your Shopify discount combination settings.
Frequently asked questions
I don't want my VIP members to use the reward indefinitely. How can I set it for one-time use only?
If you want to set the automation for your VIP rewards but still want them to be used only once, please go to the Discounts page in the Shopify admin > search for the discount code > open the discount details > check the option 'Limit to one use per customer' under Maximum discount uses.
Can I set minimum order requirements for automatic tier rewards?
Yes! Configure minimum order value requirements directly in your Shopify discount settings. This allows you to ensure tier rewards only apply when customers meet specific spending thresholds.
Will customers see the discount before completing their purchase?
Absolutely! The discount will be clearly displayed in the checkout summary, showing customers exactly how much they're saving with their VIP tier benefits.
Can I combine automatic tier rewards with other discounts?
This depends on your Shopify discount combination settings. Configure your discount rules in Shopify to control whether tier rewards can stack with other promotions or discount codes.
Where can I learn more about upgrading to Checkout extensibility?
To learn more you can check out this document from Shopify.