Introduction
Activate the discount combination setting from your Rivo account to automatically allow all Rivo rewards to be combined with other discounts. This feature enables compatibility with other apps and lets you run creative store promotions.
✨ Discount combinations are available on all paid plans
How to enable discount combinations in Rivo
Use Discount Combinations to automatically set your preferred combination of discounts for discount codes generated by Rivo. This applies to the Ways to Redeem, referral program rewards, and VIP rewards.
From your Rivo Dashboard, go to Settings > Orders
Under Discount Combinations, select which classes of discounts you want the Rivo rewards to combine with.
The options available are:
Product - To combine rewards with product discounts
Order - To combine rewards with order discounts
Shipping - To combine rewards with free shipping discounts
Click Save.
📝 Important Note: Changes in discount combinations will reflect on future rewards. Prior discounts generated by Rivo that have not been used yet will need to be manually edited in Shopify.
Types of discount combinations available
Shopify supports five types of discount combinations. Below, you can find the classes of discounts you can combine within an order and the names we use on Rivo to identify these discounts.
Shopify discounts | Rivo rewards |
Order discounts with free shipping discounts | Amount Discount or Percentage Off rewards with free shipping discounts |
Product discounts with free shipping discounts | Free Product rewards with free shipping discounts |
Product discounts with other product discounts | Free Product rewards with product discounts |
Product discounts with order discounts (only available to eligible merchants) | Free Product rewards with order discounts |
Order discounts with other order discounts (only available to eligible merchants) | Amount Discount or Percentage Off rewards with order discounts |
📝 Note: All merchants can combine order discounts with free shipping discounts, product discounts with free shipping discounts, and product discounts with other product discounts.
Shopify's known limitations
These are the limitations stated in Shopify's complete guide to discount combinations.
Customers can use a maximum of 5 discounts on a single order
Discounts can only be combined on orders that are made through the Online Store
To combine product discounts with order discounts and/or order discounts with other order discounts, you must meet the following requirements:
You are not using the apps Global-e and/or Licensify
Your store must not use any checkout.liquid customizations or features. If you revert to checkout.liquid, then your store becomes ineligible for the above combinations.
Discount combination examples
Read about Shopify's discount combination stacking examples here.
Common questions
Are Rivo rewards automatic discounts?
No. Rivo rewards are created as discount codes for one-time use. You can learn more about discount types here.
Why can't I combine product discounts with order discounts or order discounts with other order discounts?
Please know that you must comply with Shopify's requirements to support these combinations. If you are eligible but still cannot create discounts with the combinations, please contact Shopify Support.