Order Editing Integration
Let customers make limited updates to an order after checkout, directly from Shopify’s thank you and order status pages.
Before You Start
Make sure the Order Editing blocks are enabled in Shopify checkout:
Thank you page
Order status page
In Rivo, open Accounts > Order Edits to manage settings.
Set Up Order Editing
Go to Accounts > Order Edits.
Turn on Enable Order Edits.
Choose when editing is allowed:
Until order is fulfilled
Time limit (set a number of minutes after order placement)
Choose which edit options customers can use:
Shipping Address
Contact Information
Order Note
Cancel Order
Save your changes.
Preview Mode
Use Preview Mode to test safely before turning Order Edits on for everyone.
Turn on Enable Preview Mode.
Add one or more email domains (comma-separated), like
yourcompany.com.Save.
Customers with matching email domains can see the Order Editing experience while you test.
What Customers Can Edit
Depending on what you enable, customers can:
Update shipping address details
Update contact information (email/phone)
Add or update an order note
Request order cancellation (with reason and confirmation)
For shipping address updates, state/province changes are not supported in the widget.
FAQs
Where do customers see Order Editing?
On the Shopify thank you page and order status page, when your Order Editing blocks are enabled.
Why isn’t Order Editing showing for a customer?
Check these first:
Order Edits is enabled in Rivo
The Order Editing blocks are enabled in Shopify checkout
The order is still within your editing window
The order has not already been fulfilled or cancelled
What happens if I turn Order Edits off?
The experience is hidden for customers, unless they match your Preview Mode domains.
Can I test before enabling for all customers?
Yes. Use Preview Mode and allow only specific email domains.
Can customers edit orders after fulfillment?
No. Editing is only available until your selected threshold is reached.