Rivo Accounts can support several customer sign-in paths. The right setup depends on your Shopify customer account version, whether your store uses Multipass, and which optional sign-in buttons you want to show in the account widget.
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Use this guide to understand which options work together and what customers experience when they sign in.

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For stores using Rivo’s passwordless login flow, customers enter their email address and receive a short verification code. After they verify the code, they are signed into the storefront.
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This flow uses Shopify Multipass, so it requires Multipass to be available and configured for your store. For setup steps, see Passwordless login and sign-up using Shopify Multipass.
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Google sign-in is an optional Rivo Accounts sign-in button. When it is enabled, customers can choose Google in the account widget, verify with Google, and then continue into the storefront through the same Multipass-based login flow.
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Because Google sign-in relies on the Multipass login flow, it is best used with classic customer accounts where Multipass is part of your account setup.
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Shop login is an optional sign-in button that can appear in the account widget. When enabled, it lets customers use Shopify’s Shop sign-in experience from your account widget.
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Some account setups use an external login button or a custom login URL. This is commonly used when your store should send customers into a Shopify-hosted sign-in page or another account login path.

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Your authentication setup should match the Shopify customer account version your store uses.
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Classic customer accounts can use Shopify Multipass. If your store uses Rivo passwordless login or Google sign-in through Rivo Accounts, Multipass must be configured.
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If your store needs to stay on classic customer accounts and Google sign-in is causing a Multipass conflict, remove Google sign-in from the account widget. After Google sign-in is removed, your store can continue using classic customer accounts with Multipass.
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If you need Google sign-in enabled or removed, contact your account manager.
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Shopify New Customer Accounts use Shopify’s sign-in flow with one-time email codes. Customers do not create a Shopify account password in this experience.
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For New Customer Accounts, Rivo can send customers to Shopify’s customer authentication flow and then return them to the intended account experience.

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Whether a customer can reset a password depends on the sign-in method your store uses.

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Can we stay on classic customer accounts instead of moving to New Customer Accounts?
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Yes, if your Shopify setup still supports classic customer accounts. If the issue is specifically Google sign-in conflicting with Multipass, remove Google sign-in from the Rivo account widget and continue using classic customer accounts with Multipass.
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Does Google sign-in replace Multipass?
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No. In Rivo Accounts, Google sign-in verifies the customer’s Google account and then uses the Multipass-based storefront login flow.
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Can customers use more than one sign-in method?
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Yes. Your account widget can show multiple sign-in options, such as one-time code sign-in, Google sign-in, Shop login, or an external login button, depending on your setup.
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Why does the sign-in window open and close immediately?
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If your account widget uses an external login button that sends customers to Shopify’s customer account sign-in, a window that opens and closes immediately usually means the Shopify sign-in handoff did not complete. This can happen because of browser privacy settings, blocked cookies, popup blockers, ad blockers, or a Shopify-side customer account issue.
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If your store still offers classic Shopify email-and-password login as a fallback, test that regular Shopify account login page, such as /account/login, in the same browser. If customers can sign in there and the Rivo account widget shows their logged-in account after they return to the store, the widget is recognizing the customer session correctly and the issue is isolated to the Shopify sign-in window.
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If the fallback login page works but the popup still closes immediately, try a clean browser profile with blockers disabled and cookies allowed. If the issue happens across browsers and devices, contact Shopify support to review the customer account sign-in flow for your store.
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Who controls how long customers stay signed in?
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Session behavior is mainly controlled by the sign-in system the customer used, such as Shopify’s customer account experience or the customer’s selected browser/device settings. Rivo does not override Shopify’s account security rules.