Rivo

Learn when you can show an Account Widget link only to EU customers, what the workaround uses, and when a different approach is needed.

Showing Account Widget Links to EU Customers Only

Learn what Total Sales means on Wallet Pass push notification campaigns and how Rivo attributes orders to campaign sends.

How Total Sales attribution works for Wallet Pass push notification campaigns

Learn why customers may not receive login codes, how IP and network security checks work, and what to do before contacting support.

Troubleshooting missing login codes and IP blocks

Enable Wallet Pass proximity notifications, add store locations, and customize the nearby pass message your customers see.

Set up Wallet Pass geo-location (proximity) notifications

A practical guide to sign-in options, profile management, preferences, and surveys in Rivo Accounts.

Customer Account Features

Learn what the Account Widget includes, how to turn it on, and how to customize the shopper experience.

Account Widget Overview and Setup

Let customers show a scannable QR code from the account widget so staff can quickly sign them in during in-store checkout.

POS Sign-In QR in the Account Widget

Let store associates scan a customer’s wallet pass to identify them instantly in Shopify POS.

Wallet Pass QR Scanning in Shopify POS

Set up Buy Again, Cancel Order, and Limited-Time buttons in Rivo Accounts so customers can take action directly from each order.

Order Actions in Rivo Accounts

Show Recently Viewed and Popular Today products in Rivo Accounts, and control which products appear.

Saved Cart

Add and manage multiple Account Widget languages, prefill translations with AI, and customize every customer-facing label per locale.

Widget Language Translations

Collect profile and preference data right after sign-in by showing a guided survey in Rivo Accounts.

Post-Login Surveys

Set up order tracking and return buttons in Rivo Accounts, including partner options, custom links, and variable mapping.

Order Tracking and Returns Setup

Let customers save products, organize them into collections, and share curated wishlists from Rivo Accounts.

Favorites and Wishlists

How account entry points, redirects, and widget customization work in Rivo Accounts.

Rivo Accounts Entry Points

Callbacks, custom javascript and light reloading after login

Adding your own custom Javascript

Understanding how authentication works at Rivo

Rivo Accounts Authentication Methods

Customizing the Rivo Account Widget

Customer Preferences

Returns Permalinks

What Rivo Accounts is, what it includes, and how to get started.

Rivo Accounts Overview

Wallet Passes

Advanced Account Customization

Launching Rivo Accounts

Allow customers to transfer store credit via a unique shareable URL

Store credit transfers

Stuart Chaney

Laurence Leech

Ana Rincon

Activate, personalize and retain using accounts

Rivo Accounts

Integrations

Contact Support

Privacy

Pricing

Developer Docs

Terms

Case Studies

Partner Program

Trust Center

Inspiration

Request a demo

Resources

Support

Legal

Rivo Website

Request Demo

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

English

url(https://downloads.intercomcdn.com/i/o/563383/a9ef25db5a81b186d19906a0/445f52d7a221ce9c321aa138dc7fe75b.png)