How to stay informed about Rivo product changes
If you want to keep your team aligned as Rivo evolves, use a simple routine: check help docs for current guidance, and contact support when a change affects your setup.
Rivo gives you in-app access to both support and documentation so you can quickly confirm expected behavior and next steps.
Where to find updates
1. Use the in-app Help Center
In your Rivo admin, open Support in the left menu, then select Help Center.
This is the fastest place to find up-to-date setup guides, troubleshooting steps, and feature guidance.
2. Use in-app chat for live clarification
If you need help with your specific configuration, use Chat with support from inside Rivo.
A support specialist can confirm whether what you are seeing is expected behavior, a configuration issue, or something that needs escalation.
What is proactively communicated
Rivo shares updates through help documentation and support channels rather than relying on a single changelog page inside the app.
In practice, this means:
Updated help articles explain current behavior and setup steps.
Support can provide impact guidance for store-specific questions.
Some merchants on advanced support packages may also receive more direct planning and update coordination.
What to do when a change affects your implementation
Use this workflow when a behavior changes and you need to respond quickly:
Confirm the current expected behavior in the Help Center.
Compare your current store setup against the latest guidance.
Contact Chat with support with your store URL, screenshots, and the specific behavior change you noticed.
Ask for recommended next steps and rollout guidance before making broad storefront changes.
This helps you avoid unnecessary rework and keeps your storefront experience stable during updates.
FAQ
Is there a public changelog page in the app?
Rivo currently guides merchants through Help Center documentation and support conversations inside the app.
How can I check whether a change is intentional or a bug?
Open a support chat and share a clear example (what changed, when it changed, and where it appears). Support can verify expected behavior and escalate if needed.
What should I include when contacting support about a change?
Include your store URL, the affected page or feature, screenshots, and a short summary of expected vs actual behavior.