Rivo

Troubleshoot delayed storefront updates after changing your Rivo settings.

Why your Rivo changes aren't showing right away

Understand the difference between loyalty points, store credit, Shopify store credit, and gift cards in Rivo.

Store credit vs loyalty points terminology glossary

Understand how deleting a customer in Shopify affects their loyalty profile, points history visibility, reporting, and recovery options in Rivo.

What happens when a customer is deleted in Shopify?

Learn what the Integration Sync card shows, what each timestamp means, and when to run a manual sync.

Understanding the Integration Sync card

Learn why a customer can show a negative store credit balance and what to do when you see it.

Why does a customer have a negative store credit balance?

Learn how to set up loyalty gift card rewards, how customer redemptions work, and what to check when a gift card reward fails.

Virtual Gift Cards: Setup, Redemption, and Troubleshooting

Understand how account merges and email changes affect points, rewards, and loyalty history in Rivo.

What happens when customer accounts are merged

Learn where to find product updates, what changes are communicated, and what to do when updates affect your setup.

How to stay informed about Rivo product changes

Learn to sync new settings applied to Rivo

How to sync your settings

Learn how Guest, Member, and Excluded statuses work, how signup points are awarded, and how to troubleshoot participation and redemption issues.

Understanding Guest vs Member status in Rivo

Managing the list of customers included in our Loyalty program by excluding the participants manually

Excluding customers

How to apply terms of service/conditions to your rewards in the Loyalty Program

Reward TOS/Conditions

Laurence Leech

Stuart Chaney

Ana Rincon

Answers to common and frequently asked questions

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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