Rivo

Troubleshoot delayed storefront updates after changing your Rivo settings.

Why your Rivo changes aren't showing right away

Understand the difference between loyalty points, store credit, Shopify store credit, and gift cards in Rivo.

Store credit vs loyalty points terminology glossary

Understand how deleting a customer in Shopify affects their loyalty profile, points history visibility, reporting, and recovery options in Rivo.

What happens when a customer is deleted in Shopify?

Learn what the Integration Sync card shows, what each timestamp means, and when to run a manual sync.

Understanding the Integration Sync card

Learn to sync new settings applied to Rivo

How to sync your settings

A guide to walk you through the legacy accounts and customer accounts from Shopify

Managing customer accounts for your Loyalty program

Managing the list of customers included in our Loyalty program by excluding the participants manually

Excluding customers

How to apply terms of service/conditions to your rewards in the Loyalty Program

Reward TOS/Conditions

Laurence Leech

Stuart Chaney

Ana Rincon

Answers to common and frequently asked questions

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