If you just updated Rivo and your storefront still looks the same, this is usually a sync or storefront setup issue, not a lost setting.
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Use the checklist below to get your latest changes live.

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When you save or sync, look for a success message on that page.
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Common examples include Settings updated!, Theme Synced!, and Successfully synced.
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If you did not see a success message, save again first.
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From your Rivo admin, go to Settings > Troubleshooting and click Sync Store.
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You should see the sync status move from Syncing… to Successfully synced when complete.
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If you recently changed your Shopify theme or updated onsite displays, run a theme sync:

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If your app embed is off, onsite features may not appear even when settings are correct.
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Follow: How to enable Rivo’s app embed
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Product data sync can take longer than other setting updates. In product troubleshooting, Rivo notes this can take a few minutes and in some cases up to an hour, depending on catalog size.
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To run this manually, open your Account Widget settings, go to Product Settings, and click Resync Products.

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Do I need to run Sync Store every time I make a change?
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Not always, but it is the fastest first step when updates are not appearing.
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I changed themes and now my Rivo updates are missing. What should I do?
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Run Sync Theme for the active theme, then run Sync Store from Troubleshooting.
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My product-related changes still are not visible. Is that normal?
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Yes, product refreshes can take longer than basic setting updates, especially on larger catalogs.

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If you’ve completed all steps above and changes still do not appear, contact support and include:

For broader sync guidance, see How to sync your settings.