Sending Email from your Custom Domain

Remove Rivo's sending domain from your automated emails and send them from your own instead! Read on to learn how to add your store domain to Rivo's mails for a truly branded email experience!

✨ Sending email from your custom domain is available on the Growth plan and above

Adding your domain

Copy the DNS names and values and add them to your domain's DNS records

1. From the Rivo dashboard, go to Settings > Email > Custom Email Domain.

2. Enter your store's domain and click Save.

3. You will be provided with a set of 3 DNS records that you need to add to your domain's records.

  • CNAME hostname & CNAME value

  • SPF hostname & SPF value

  • DKIM hostname & DKIM value

4. Add these records according to your domain provider's process.

💡 The CNAME will be added as a CNAME record type and the SPF & DKIM may be added as TXT record types.

5. When you have added the DNS records, click Verify Domain.

Important Note on adjusting hostnames

Depending on your domain provider and settings, you may need to add edited hostnames as follows (do not edit the values):

Important: Do this when you are adding the DNS records with your domain provider, not in the fields in our app.

CNAME hostname: Remove your domain name so the hostname is email
SPF hostname: Replace your domain (e.g. rivohc.io) with an @ symbol

DKIM hostname: Remove your domain name so the hostname ends in domainkey


See the table below for an example, where rivohc.io is the domain name:

Original hostname

Updated hostname

CNAME record

email.rivohc.io

email

SPF record

rivohc.io

@

DKIM record

smtp._domainkey.rivohc.io

smtp._domainkey

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