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Create Engagement Prompts for Your Loyalty Program
Create Engagement Prompts for Your Loyalty Program
Enhance your customers' engagement with your Rivo Loyalty Program by adding prompts
Laurence Leech avatar
Written by Laurence Leech
Updated over a week ago


Creating prompts for your Loyalty program enables more opportunities for your customers to engage with your loyalty program.

Using timely prompts in your store encourages activity, boosts engagement, and increases loyalty-driven sales. Let's dive in and go through how to set these up in your shop within a few minutes!

✨ Engagement Prompts are available on the Starter plan and up

Types of Prompts

Boosting member signups

This prompt encourages visitors (Guests) to sign up for your Loyalty program. It will show on the first page view for any new visitor on your store, and any subsequent page they visit unless they click Join Now or close the popup.

Boosting points engagement

This prompt encourages members to spend their points on the /cart page. It will show when a customer is signed in to their account, is on the cart page, and has points to spend.

Boosting reward engagement

This prompt encourages members to redeem their rewards on the /cart page. It will show when a customer is signed in to their account, is on the cart page, and has a reward available to use.

📝 Note: As the prompts Points Engagement and Reward Engagement share the same rules, they can’t appear at the same time or right after one is closed. If you choose to enable both prompts, the customer would see the Points prompt first and they would see the Reward prompt only if they close the first one, change the page, and then go back to the /cart page.

Creating and Customizing Your First Prompt

  1. From your Loyalty Dashboard, click On-Site Displays.

  2. Click Prompts.

  3. Toggle the prompts ON or OFF.

    Intercom - LOY - Prompts
  4. Click on the prompt to customize the copy and icon branding.

    1. Icon - Default or upload your own. For a custom icon, the optimal image size is 60x60px

    2. Title - The header in the prompt

    3. Body - The content in the prompt

    4. Button - The button text to match your brand

    5. Widget Position - You can choose to place the prompt either to the bottom right (default) or bottom left

    6. Custom CSS - To add a unique look and feel to your Prompt. The elements to customize the popup are:

      1. .content.preset .title-text (Title)

      2. .content.preset .body-text (Body)

      3. .content.preset .cta-button (Button)

      4. .content.preset .footer (Footer).

Checking How Your Prompt Is Performing

On the prompts page of the app, you can see how your prompts are performing in terms of the number of views the prompt has and the number of times the button was clicked or engaged with.

Common Questions

How do I remove a prompt?

To remove a prompt, toggle the on/off switch on the prompts settings page.

Why is my prompt icon not updating in the live preview?

To see the updated icon, click the preview button in the top right corner, the updated icon will show on your website.

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