Introduction
Custom icons are a small but powerful way to add your own branding & style to your Loyalty program. This article explains how to upload your own icons for Ways to Earn and showcase your brand identity across your loyalty experience.
Custom icons - Ways to earn
Personalize your Ways to Earn activities with custom icons that reflect your brand and make your loyalty program more engaging.
From the Loyalty dashboard, go to Programs > Points > Earning Points.
Click Edit on the Earning Points action you want to add a custom icon for.
On the right, select Upload custom icon.
Drag and drop the image or click Browse to select it from your files.
Allow a second or two for the image to upload and Save your changes.
💡 Pro tip: If your custom icons don't appear straight away in your list of actions in Points Program > Earning Points or in the app widget, refresh your browser and they will then appear.
Where custom icons appear
When you add custom icons to your Ways to Earn activities, they'll appear in multiple places:
In the loyalty floating widget shown to customers
On your loyalty dedicated page
In the Ways to Earn section of your program
This creates a consistent brand experience across all touchpoints of your loyalty program.
Supported activities for custom icons
You can add custom icons to a wide variety of loyalty activities:
Order placed
Customer anniversary
Customer birthday
Sign up
Social media follows & shares (Instagram, TikTok, Facebook, Twitter)
Referrals
Reviews
Custom actions
URL visits
Email subscriptions
Best practices for custom icons
To create effective custom icons for your loyalty program:
Use simple, recognizable designs that clearly represent each action
Maintain a consistent style across all your icons
For optimal display, use images that are 48x48 pixels
Supported formats include PNG, JPG, and SVG
Ensure your icons match your overall brand identity
Common questions
Can I upload a custom icon for the Launcher?
Yes! See our guide on this here. The optimal size for launcher icons is 32x32 pixels.
Can I add custom icons to Rewards?
Yes, you can add custom icons to all your rewards to make them visually distinctive. Edit any reward and look for the Custom icon option.
Can I add custom icons to VIP Tiers?
Yes, VIP Tiers can also have custom icons. These will display in the loyalty widget and on your dedicated page.
Can I change the size of my custom icons?
If you're using a dedicated page with custom CSS, you can adjust the size of your icons. See our Advanced CSS Tips & Tricks article for more details.