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Custom Ways to Earn for VIP Tiers
Custom Ways to Earn for VIP Tiers

Add a custom earning value that gives customers an extra incentive to spend more on every order they make

Ana Rincon avatar
Written by Ana Rincon
Updated over a week ago


Are you looking to reward your VIP members with more points for every action? With our new custom Ways to Earn for tiers, you can now set specific point amounts for targeted customers and create unique earning opportunities in your loyalty program.

Video Walkthrough

How do Custom Ways to Earn for Tiers work?

Let's say that you give 1 point for every dollar spent in your store but you still want to multiply the points for every higher tier. With custom Ways to Earn for tiers, you can set a rule where Gold members earn 3 points for every dollar spent, while Silver members only earn 2 points and Bronze members earn 1 point.

Custom Ways to Earn available

  • Place an order

  • Celebrate a birthday

Turn On Advanced Settings

  1. Go to Programs > VIP

  2. Scroll down to Advanced Settings

  3. Click Edit

  4. Click the checkbox that says Allow customers to earn different points on different tiers

Add a Custom Way to Earn to a tier

  1. Go to Programs > VIP.

  2. Under VIP Tiers, click Edit on the tier.

  3. On the tier settings, scroll down to the Custom Ways to Earn section and click Add Way to Earn.

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  4. Select the earning rule.

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  5. Set the earning value for your tier.

  6. Click Save.

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A Custom Way to Earn disables the global earning value, so all tiers require their individual value — including the base tier. Repeat the steps above to add the custom earning rule for your next tier.

Delete a custom way to earn for a tier

  1. Go to Programs > Points.

  2. Find the Way to Earn that contains custom earning values and click Edit.

  3. Scroll down to see the tier's earning rule you created and click Remove.

💡 Pro Tip: You can adjust or delete the custom earning value for your tiers from the Points program or by going to the tier settings in the VIP Program.

Common questions

I want to multiply 4 points for every higher tier. What values should I set?

  • Earning Value (base tier): 1 point

  • Earning Value (second tier): 4 points

  • Earning Value (third tier): 8 points.

Remember that once you add the first custom Way to Earn and the global earning value has been disabled, you must add the custom Way to Earn for the rest of your tiers.

Can I multiply points for other actions?

Currently, we can only assign different points amount to earning rules such as 'Place an order' and 'Celebrate a birthday', but we would love to hear your ideas! Please submit your feedback here.

How can I adjust the global Earning Value?

You can't edit the global earning value if you have added custom Ways to Earn to your VIP tiers. If you want to adjust it, please delete any previous earning value set for your tiers.

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