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Start a Workflow in Shopify with a Rivo Event
Start a Workflow in Shopify with a Rivo Event

Integrating Rivo with Shopify Flow

Ana Rincon avatar
Written by Ana Rincon
Updated over a week ago


Shopify's powerful automation tool Flow allows merchants to add app triggers and actions that third-party apps have built. We're excited to announce that you can now use Rivo Loyalty to initiate your automation!

✨ Shopify Flow is available to merchants on the Shopify, Advanced, or Shopify Plus plans

How Does Rivo Loyalty Work With Shopify Flow?

πŸ’‘ Find out more: check out Shopify's Flow guide here for more

There are three components to a workflow in Shopify Flow: Triggers, Conditions, and Actions.

  • The Trigger is the event that initiates your automation

  • Conditions set rules to determine if the action will execute

  • The Action is the outcome or change that's made in your store or an app.

As an event from Rivo can trigger your workflows, you can connect it to an Action from another app or set conditions to determine what actions are performed.

Rivo Triggers

These are the events from Rivo Loyalty & Rewards that can initiate a workflow.

  • Customer moved down a tier β†’ Workflow starts when a customer moves onto a tier inferior to their current tier.

  • Customer moved up a tier β†’ Workflow starts when a customer moves onto a tier better than their current tier.

Rivo Conditions

The condition must be added right after any Rivo Trigger.

  • VIP Tier Name β†’ Use the exact name of your tier.

  • VIP Tier ID β†’ Use the number that comes after "/tiers/" in the URL.

πŸ“ You can find the name and ID of each tier on the VIP Tier settings page

How To Create a Workflow?

  1. Open the Flow app and click Create Workflow.

  2. Click Select a trigger and select the Rivo: Rewards, Loyalty Program.

  3. Click the Rivo trigger you want to add.

  4. On the Rivo trigger, click Outcome > Condition or Action.

  5. Once you have completed your workflow, activate it by clicking Turn on workflow.

Common Questions

Is there any Rivo Action I can use for my workflow instead?

Yes! Rivo has Actions like Add Points, Add Points for a Custom Action, Add Points for a Review, and Update Customer VIP Tier as well. Get creative with your workflows and let us know if you have any questions! Find more in our help doc

What other triggers I can add?

More Triggers are on the way - Kindly reach out to us through the live chat if there's any event you would love to suggest.

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