Introduction
Shopify Flow is a powerful automation tool that allows merchants to create workflows based on events from your store and apps. With Rivo Loyalty integration, you can use loyalty events like tier changes, referrals, and birthdays to trigger automated actions in your store or other connected apps, creating a more personalized and efficient customer experience.
✨ Shopify Flow is available to merchants on the Shopify, Advanced, or Shopify Plus plans
How Does Rivo Loyalty Work With Shopify Flow?
There are three components to a workflow in Shopify Flow:
Trigger – The event that initiates your automation
Conditions – Rules to determine if the action will execute
Action – The outcome or change that's made in your store or an app.
As an event from Rivo can trigger your workflows, you can connect it to an Action from another app or set conditions to determine what actions are performed.
Rivo Triggers
Trigger (Start when...)
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Description
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Trigger variables supported in Conditions
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Customer birthday
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Workflow starts when a customer receives birthday points or rewards
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customer_id
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Customer moved down a tier
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Workflow starts when a customer moves to a lower VIP tier
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Customer moved up a tier
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Workflow starts when a customer moves to a higher VIP tier
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Referral completed
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Workflow starts when a customer's referral is successfully completed
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Considerations
For the 'VIP Tier Name' and 'Reward Name' trigger variables, use the exact name of your tier (e.g.
Gold) or friend reward (e.g.$5 off). These fields are case-sensitive.For the 'VIP Tier ID' variable, use the number that comes after
/tiers/in the URL
When creating conditions for the Customer Birthday trigger, you can use the customer_id to target specific customers.
How To Create a Workflow?
From your Shopify admin, open the Flow app
Click Create workflow
Click Select a trigger
Select Rivo Loyalty Rewards Referrals
Click the Rivo trigger you want to add
Optional: On the Rivo trigger, click Then > Condition and select the Rivo trigger variable that you want to use
Complete your workflow with more conditions if needed, select an Action, and make sure to activate the workflow by clicking on Turn on workflow
Common Questions
Is there any Rivo Action I can use for my workflow?
Yes! Rivo has Actions like adding points for custom actions, adding points for reviews, and updating VIP tiers. Find here the complete list of available actions, get creative with your workflows, and let us know if you have any questions!
What are some example use cases for Rivo triggers?
Here are some ideas for using Rivo triggers:
When a customer moves up a tier, send them a special email or SMS congratulating them
When a referral is completed, tag the referring customer in Shopify for special treatment
On a customer's birthday, create a task for your team to follow up with personalized outreach
When a customer moves down a tier, add them to a win-back email campaign
What other triggers can I add?
More Triggers are on the way. Reach out to us through the live chat if there's any event you would love to suggest!