Rivo Loyalty and Referrals: Pricing and Feature Overview
This document provides a comprehensive overview of Rivo's pricing plans and the extensive loyalty and referrals features available with each plan. Our flexible pricing structure scales with your business, ensuring you have access to the right features at every stage of growth.
Plan Overview
Rivo offers three main pricing plans to accommodate businesses of all sizes:
Free ($0/month): For stores with up to 200 orders per month. Perfect for businesses just getting started with customer loyalty programs.
Scale ($49-$499/month): Usage-based pricing for growing businesses processing between 200-2,500 orders per month. Pay only for what you use as you grow.
Plus ($499/month): Enterprise-grade solution for high-volume businesses processing up to 100,000 orders per month, with advanced developer tools and API access.
Points Program
Our points program allows customers to earn and redeem points, encouraging repeat purchases and engagement with your brand. Learn more about the Points Program →
Multiple Ways to Earn Points: Reward customers for purchases, account creation, social media engagement, referrals, and more. (Available on Free, Scale, and Plus plans)
Flexible Point Values: Set your own exchange rate for points to currency. (Available on Free, Scale, and Plus plans)
Custom Earning Rules: Create rules for specific products, collections, or customer actions. (Available on Scale and Plus plans)
Points for Product Reviews: Integrate with review apps to reward customers for leaving product reviews. (Available on Scale and Plus plans)
Multiple Points Currencies: Create different types of points for various purposes. (Available on Plus plan)
Points Expiry Settings: Configure when and how points expire to drive customer engagement. (Available on Scale and Plus plans)
Points History Dashboard: Customers can view their points earning and redemption history. (Available on Free, Scale, and Plus plans)
VIP Tiers Program
Our VIP tiers program helps you recognize and reward your most valuable customers with exclusive benefits. Learn more about the VIP Program →
Customizable Tier Levels: Create multiple tiers with different thresholds and benefits. (Available on Scale and Plus plans)
Multiple Progression Methods: Base tier advancement on points earned, amount spent, or number of orders. (Available on Scale and Plus plans)
Tier-Specific Rewards: Offer different rewards and benefits for each tier level. (Available on Scale and Plus plans)
Tier Period Options: Choose from lifetime, calendar year, or rolling year progression periods. (Available on Scale and Plus plans)
VIP Entry Rules: Set specific conditions for entering the VIP program. (Available on Scale and Plus plans)
Tier Reset Notifications: Automatically notify customers when their tier status is about to change. (Available on Plus plan)
VIP Tier Analytics: Track customer distribution across tiers and performance metrics. (Available on Scale and Plus plans)
Referrals Platform
Our referral program helps you acquire new customers through personal recommendations from your existing customer base. Learn more about Customer Referrals →
Double-Sided Rewards: Reward both the advocate and the referred friend. (Available on Scale and Plus plans)
Customizable Referral Messages: Personalize the referral invitation message. (Available on Scale and Plus plans)
Social Sharing Options: Enable sharing via email, Facebook, Twitter, WhatsApp, and more. (Available on Scale and Plus plans)
Custom Referral Landing Pages: Create dedicated landing pages for referred customers. (Available on Plus plan)
Account Creation Requirements: Option to require referred customers to create an account. (Available on Scale and Plus plans)
Referral Analytics: Track successful referrals and conversion rates. (Available on Scale and Plus plans)
On-Site Elements and Customer Experience
Enhance your storefront with beautifully designed loyalty program elements that drive customer engagement.
Floating Loyalty Widget: A customizable widget that appears on your storefront for easy program access. (Available on Free, Scale, and Plus plans)
Account Widget: Integrated loyalty program information in the customer account area. (Available on Free, Scale, and Plus plans)
Dedicated Loyalty Page: A full-page loyalty hub for your customers. (Available on Scale and Plus plans)
Customizable Design: Match the loyalty elements to your brand's look and feel. (Available on Free, Scale, and Plus plans; more options on higher tiers)
Mobile Optimization: All loyalty elements work seamlessly on mobile devices. (Available on Free, Scale, and Plus plans)
Multi-Language Support: Display loyalty program information in multiple languages. (Available on Scale and Plus plans)
Custom CSS Options: Advanced styling capabilities for perfect brand alignment. (Available on Plus plan)
Analytics and Management
Access powerful tools to track program performance and manage your loyalty initiatives effectively.
Comprehensive Dashboard: View key metrics like points issued, rewards redeemed, and member activity. (Available on Free, Scale, and Plus plans; more data on higher tiers)
Customer Management: Search, filter, and edit customer profiles and loyalty data. (Available on Free, Scale, and Plus plans)
Manual Point Adjustment: Add or remove points from customer accounts as needed. (Available on Free, Scale, and Plus plans)
Export Capabilities: Export loyalty program data for further analysis. (Available on Scale and Plus plans)
Advanced Reporting: Detailed reports on program performance and ROI. (Available on Plus plan)
Fraud Prevention Tools: Safeguard your program against abuse. (Available on Scale and Plus plans)
A/B Testing: Test different reward structures to optimize performance. (Available on Plus plan)
Integrations
Connect your loyalty program with other apps and services to create a seamless customer experience.
Email Marketing Integrations: Connect with Klaviyo, Mailchimp, and other email platforms. (Available on Scale and Plus plans)
SMS Marketing Integrations: Integrate with Postscript for SMS loyalty communications. (Available on Scale and Plus plans)
Review App Integrations: Connect with popular review apps to reward customers for reviews. (Available on Scale and Plus plans)
Customer Support Integrations: Integrate with Gorgias and other help desk solutions. (Available on Scale and Plus plans)
Shopify POS Integration: Use loyalty features in your physical store. (Available on Scale and Plus plans)
Shopify Flow: Create advanced automation workflows. (Available on Plus plan)
API Access: Full access to our API for custom integrations. (Available on Plus plan)
Support and Success
Get the help you need to make your loyalty program successful. Learn more about Support Options →
In-depth Knowledge Base: Access comprehensive documentation and guides. (Available on all plans)
24/7 Chat Support: Get help whenever you need it. (Available on all plans, with faster response times on higher tiers)
Email Support: Receive detailed assistance via email. (Available on Scale and Plus plans)
Priority Support: Faster response times and dedicated assistance. (Available on Plus plan with Priority support add-on)
Dedicated Success Manager: Get personalized strategic advice and assistance. (Available on Plus plan with Concierge support add-on)
Quarterly Business Reviews: Regular check-ins to optimize your loyalty strategy. (Available on Plus plan)
Uptime Guarantee: 99% uptime SLA. (Available on Plus plan)
Emergency Support Team: Immediate assistance for critical issues. (Available on Custom plan)
Additional Features by Plan
Reward Types and Redemption
Create compelling rewards that drive customer engagement and repeat purchases:
Fixed Amount Discounts: Offer specific dollar amount discounts (e.g., $5 off, $10 off) that customers can redeem with points. (Available on Free, Scale, and Plus plans)
Percentage Discounts: Provide percentage-based discounts (e.g., 10% off, 20% off) for flexible savings options. (Available on Free, Scale, and Plus plans)
Free Shipping Rewards: Offer free shipping as a reward option to reduce cart abandonment and increase conversions. (Available on Scale and Plus plans)
Free Product Rewards: Allow customers to redeem points for specific free products, perfect for promoting new items or clearing inventory. (Available on Scale and Plus plans)
Store Credit System: Offer decimal-based store credit instead of points for businesses that prefer currency-based rewards. (Available on Scale and Plus plans)
Auto-Applied Rewards: Automatically apply certain rewards when customers meet specific criteria, reducing friction in the redemption process. (Available on Plus plan)
Reward Expiration Management: Set expiration dates on rewards to create urgency and drive timely redemptions. (Available on Scale and Plus plans)
Email and Communication Features
Keep customers engaged with automated, branded communications:
Points Earned Notifications: Automatically notify customers when they earn points to reinforce positive behavior. (Available on Free, Scale, and Plus plans)
Reward Redemption Confirmations: Send confirmation emails when customers redeem rewards with discount codes and usage instructions. (Available on Free, Scale, and Plus plans)
Birthday and Anniversary Emails: Automated special occasion emails with bonus points or exclusive offers. (Available on Scale and Plus plans)
VIP Tier Upgrade Notifications: Celebrate customer achievements with tier upgrade announcements and benefit explanations. (Available on Scale and Plus plans)
Referral Program Emails: Automated emails for referral invitations, successful referrals, and reward notifications. (Available on Scale and Plus plans)
Points Expiry Warnings: Proactive notifications when points are about to expire to encourage redemption. (Available on Scale and Plus plans)
Custom Email Branding: Fully customize email templates with your brand colors, fonts, logos, and messaging. (Available on Scale and Plus plans)
Custom Email Domain: Send emails from your own domain for improved deliverability and brand consistency. (Available on Plus plan)
Advanced Features (Plus Plan)
Enterprise-grade capabilities for sophisticated loyalty programs:
Developer API Access: Full REST API access for custom integrations, advanced automation, and building unique loyalty experiences.
Advanced Metafields: Store and manage custom loyalty data in Shopify metafields for enhanced personalization and tracking.
Punch Card System: Create digital punch card campaigns where customers earn stamps toward rewards, perfect for encouraging repeat visits.
Collection-Based Multipliers: Set different point earning rates for specific product collections to promote certain categories.
Post-Purchase Overlays: Display loyalty program signup prompts immediately after purchase when customer engagement is highest.
Advanced Shopify Integration: Enhanced integration with Shopify's latest features including checkout extensions and advanced attribution.
Ready to Boost Customer Loyalty?
Choose the plan that fits your business size and growth goals. Start with our Free plan to test core features, or jump to Scale for comprehensive loyalty capabilities. Our flexible pricing grows with your business.
Frequently Asked Questions
How is usage calculated? Usage is based on your monthly order count processed through Shopify, regardless of customer loyalty program participation.
Can I upgrade or downgrade my plan? Yes, you can change plans at any time. Changes take effect at your next billing cycle with prorated adjustments.
What happens if I exceed my order limit? We'll automatically suggest an upgrade to ensure uninterrupted service. Your loyalty program continues to function normally.
Is there a setup fee? No setup fees for any plan. You only pay the monthly subscription based on your chosen plan and usage.
Do you offer trials? Yes! Our Free plan provides unlimited access to core features. Scale and Plus plans include trial periods for testing advanced features.
✨ Have questions about our plans or features? Chat with our team or email [email protected] for personalized guidance on choosing the right plan for your business.