Introduction
No matter your preferred sales channel, you can easily configure your order settings to define which orders are eligible for rewarding your customers and give you ultimate control over your Loyalty program.
✨ Order settings are available in all plans
Why Configure Order Channels?
Configuring order channels allows you to have precise control over when and how your customers earn loyalty points. This feature enables you to:
Target specific sales channels to align with your business strategy
Create a more focused loyalty program that rewards customers for purchasing through your preferred channels
Seamlessly integrate your loyalty program with various Shopify sales channels
Manage loyalty point distribution more effectively across your business
Before configuring your order channels, make sure that your Way to Earn 'Place an order' is enabled in your Loyalty program settings.
Configure the order channels to reward your customers
Follow these steps to customize which order channels should be included in your loyalty rewards program:
Go to Settings.
Click Orders.
Scroll down to Order channels to reward customers.
Select the channels through which customers will earn points:
All Orders (Default)
Includes all orders, regardless of the source channel.
Recommended for most merchants, especially those who process orders through multiple sales channels or third-party apps.
This option ensures all your customers earn points regardless of how they shop with you.Online Store and Subscription Contract
Includes only orders placed through your Online Store, subscription apps, and draft orders.
Ideal for merchants who want to reward both one-time purchases and subscription orders but exclude other channels.
This option is particularly useful if you offer subscriptions through apps like Awtomic, ReCharge, or other Shopify subscription apps.Online Store
Includes only orders placed through your Online Store and draft orders.
Best for merchants who want to focus their loyalty program exclusively on their website customers.
Use this option if you want to encourage customers to shop directly on your online store rather than through other channels.POS
Includes only orders placed through Shopify POS.
Ideal for merchants with physical stores who want to create a specialized in-store loyalty experience.
This option helps drive foot traffic to your physical locations.
Save your changes.
Best Practices
New to loyalty programs? Start with the "All Orders" option to make your program as inclusive as possible while you learn what works best for your business.
Using multiple sales channels? Consider whether you want to create a unified experience across all channels or incentivize specific purchasing behaviors.
Offering subscriptions? Make sure to select either "All Orders" or "Online Store and Subscription Contract" to ensure your loyal subscribers earn points with each renewal.
Running a retail store? If driving in-store traffic is a priority, you might want to offer more points for POS purchases than online orders to encourage physical visits.
📝 Note: Changes to your order channel settings will only affect new orders going forward. Previous orders will not be affected.