Rewarding customers for placing orders is a great foundation as it encourages initial and long-term engagement with your Loyalty program. Get your customers started with this Way to Earn points in every purchase.
Setting up the 'Place an order' Way to Earn
This Way to Earn is one of the main drivers of customer engagement with your Loyalty & Rewards Program. You can reward a fixed amount of points for this earning method, or incremented points based on the amount spent. Choose the best fit for your store and you can always adjust later as your program grows.
From the Rivo Dashboard, go to Programs > Points
Click Edit on the Place an order Way to Earn
Select your preferred earning method:
Optional: Check the box Limit how many times each customer can earn points for completing this action and set it according to your preference
Optional: Use the default icon or upload a custom icon for your custom action for a more personalized look
Make sure that the Status is
Showing potential Loyalty points in your store
Displaying potential points introduces customers to the benefits of your Loyalty program and also builds trust, as you will let them know exactly what they're getting in return for their loyalty. Use the following extensions for visibility:
Translating the text
To edit the text for the 'Place an order' earning rule, please follow the instructions below.
Go to Branding > Translation
Find the General place an order field and enter the text in the present tense
Find the General placed an order field and enter the text in the past tense
Find the General points for every field and enter the text in the present tense
Find the General spend field and enter the text in the present tense
Rewarding prior purchases
Rewarding customers for orders placed before your program kickstarted is a great way to acknowledge their loyalty. Also, if your customers are aware that their past purchases have earned points, they are more likely to return for future purchases.
Go to Settings > Reward Past Actions
Click the Reward Past Actions button
Confirm the action by clicking Continue.
Can I delete the 'Place an order' Way to Earn?
No, but you can turn the rule off. This will prevent new customers from earning points after placing orders in your store.
What status do you take into consideration for adding points?