Place an order

Award points to your customers for placing orders in your store

Laurence Leech avatar
Written by Laurence Leech
Updated over a week ago


Rewarding customers for placing orders is a great foundation as it encourages initial and long-term engagement with your Loyalty program. Get your customers started with this Way to Earn points in every purchase.

✨ This feature is available on all paid plans

Setting up the 'Place an order' Way to Earn

This Way to Earn is one of the main drivers of customer engagement with your Loyalty & Rewards Program. You can reward a fixed amount of points for this earning method, or incremented points based on the amount spent. Choose the best fit for your store and you can always adjust later as your program grows.

  1. From the Rivo Dashboard, go to Programs > Points

  2. Click Edit on the Place an order Way to Earn

  3. Select your preferred earning method:

    1. Incremented Points - Enter the points value earned per amount spent

    2. Fixed Amount - Enter the points value earned per order

  4. Optional: Check the box Limit how many times each customer can earn points for completing this action and set it according to your preference

  5. Optional: Use the default icon or upload a custom icon for your custom action for a more personalized look

  6. Make sure that the Status is ON

  7. Click Save.

We recommend incremented points as this method encourages spending and engagement - simply put, the more customers spend, the more points they earn. With a fixed amount, customers who spend hundreds of dollars on an order earn the same points as those who spend only a few.

Showing potential Loyalty points in your store

Displaying potential points introduces customers to the benefits of your Loyalty program and also builds trust, as you will let them know exactly what they're getting in return for their loyalty. Use the following extensions for visibility:

  1. Potential Loyalty Points on product pages. Read more β†’

  2. Potential Loyalty Points at checkout. Read more β†’

Translating the text

To edit the text for the 'Place an order' earning rule, please follow the instructions below.

  1. Go to Branding > Translation

  2. Find the General place an order field and enter the text in the present tense

  3. Find the General placed an order field and enter the text in the past tense

  4. Find the General points for every field and enter the text in the present tense

  5. Find the General spend field and enter the text in the present tense

  6. Click Save.

πŸ“ Note: These options replace the default text across the on-site displays and on emails.

Rewarding prior purchases

Rewarding customers for orders placed before your program kickstarted is a great way to acknowledge their loyalty. Also, if your customers are aware that their past purchases have earned points, they are more likely to return for future purchases.

  1. Go to Settings > Reward Past Actions

  2. Click the Reward Past Actions button

  3. Confirm the action by clicking Continue.

πŸ“ Important Note: Make sure to disable the 'Sign Up' Way to Earn if you only want to reward prior orders.

​Common questions

Can I delete the 'Place an order' Way to Earn?

No, but you can turn the rule off. This will prevent new customers from earning points after placing orders in your store.

What status do you take into consideration for adding points?

We rely on the order status, so points are added after the order is created. If the order is canceled or refunded, you can automatically deduct the points through the Points Cancelations feature.

Can't find the answers to your questions here? Please reach out to our live chat support team!

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