Rewarding customers for placing orders is a great foundation as it encourages initial and long-term engagement with your Loyalty program. This comprehensive guide covers everything customers need to know about earning points through orders, the checkout experience, and managing their purchases through their loyalty account.

This Way to Earn is one of the main drivers of customer engagement with your Loyalty & Rewards Program. You can reward a fixed amount of points for this earning method, or incremented points based on the amount spent. Choose the best fit for your store and you can always adjust later as your program grows.
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Collection Multipliers allow you to award extra points for purchases from specific product collections. When a customer buys from a collection with a multiplier, they earn more points than usual.

Steps to set up Collection Multipliers:

The checkout process offers customers multiple ways to interact with your loyalty program, from viewing potential points to redeeming existing rewards.

Before completing their purchase, customers can see exactly how many points they'll earn:

Customers can use their existing points to get discounts on their current order:

Customers earn points through various methods depending on your program setup:

Displaying potential points introduces customers to the benefits of your Loyalty program and also builds trust, as you will let them know exactly what they're getting in return for their loyalty. Use the following extensions for visibility:

Rivo offers customers several ways to manage their orders, track shipments, and make the most of their loyalty points. Here's what customers can expect when placing and managing orders:

Customers can view their order history through their account dashboard. The order history displays:

For fulfilled orders, customers can:

If a return policy is in place, customers can:

Customers can cancel orders that:

The "Cancel Order" button appears for eligible orders and allows for quick cancellation without contacting customer service.

The "Buy Again" feature allows customers to:

Each order in the customer's history shows comprehensive details:

Customers can see their points activity related to orders:

Understanding when and how points are awarded helps customers track their loyalty progress.

To edit the text for the 'Place an order' earning rule and order management features, please follow the instructions below.

Rewarding customers for orders placed before your program kickstarted is a great way to acknowledge their loyalty. Also, if your customers are aware that their past purchases have earned points, they are more likely to return for future purchases.

Can I delete the 'Place an order' Way to Earn?

No, but you can turn the rule off. This will prevent new customers from earning points after placing orders in your store.

What status do you take into consideration for adding points?

We rely on the order status, so points are added after the order is created. If the order is canceled or refunded, you can automatically deduct the points through the Points Cancelations feature.

What order management features are available to customers?

Customers can track shipments, initiate returns, cancel eligible orders, and use the "Buy Again" feature to reorder previous purchases. These features can be configured in the Account Widget settings.

Can customers see how many points they'll earn before making a purchase?

Yes! Potential points can be displayed on product pages and at checkout to show customers the value they'll receive from their purchase. This can be configured using the Potential Loyalty Points theme extension block and checkout extensions.

How do collection multipliers work for customers?

Collection multipliers automatically apply bonus points when customers purchase products from specific collections. The multiplier is applied to the base earning rate for those products, and customers can see the bonus points in their potential points display.

Can customers use points and earn points on the same order?

Yes! Customers can redeem points for discounts and still earn points on their purchase. Points are earned on the final order amount after any point redemptions are applied.

What happens if a customer places an order as a guest?

Guest customers may see prompts to create an account to earn points. They can sign up during checkout or after their purchase to claim points retroactively, depending on your store's settings.

How do VIP tier benefits affect order points?

VIP tier members may earn bonus points on their orders through tier-specific multipliers. The bonus points are automatically calculated and applied based on the customer's current tier status.

Can customers track their order-related points?

Yes! Customers can view their complete points history in their loyalty account, including points earned from each order and any adjustments made due to returns or cancellations.

What checkout extensions are available for the loyalty program?

Customers can access point redemption dropdowns, potential points banners, referral prompts after checkout, and login notifications during the checkout process. These extensions enhance the loyalty experience directly within the checkout flow.