Introduction
Fixed Amount Discount rewards are a powerful way to incentivize customers with a specific dollar amount off their order. Whether used in the Points, Referral, or VIP program, these rewards help drive engagement and build customer loyalty.
✨ Fixed Amount Discount Rewards available on all plans. See pricing →
Setting up a Fixed Amount Discount Reward
To create this reward in your Loyalty program:
Go to Programs > Points
Under Redeeming Points , click Add Another Reward
Select Amount Discount
Edit the reward to your preferences (see options below)
Click Save
Reward Configuration Options
Option
Description
Reward title
Name your reward (e.g. $10 Off Your Order)
Points Type
Choose one:
• Fixed amount of points – set a specific point cost
• Incremented points – set a points-to-currency conversion rate
Points amount
Set how many points are required to redeem this reward
Discount
Set the dollar amount discount the customer will receive
Minimum Cart Requirement
Choose one:
• None
• Minimum cart value – set a purchase threshold
Apply to
Choose one:
• Entire order – applies to the full cart
• Collection – applies only to selected product collections
Purchase Type
Choose one:
• One-time purchases only
• Subscriptions only
• Both one-time purchases and subscriptions
Reward Expiration
Set an expiration window between 1 and 24 months
Custom icon (optional)
Upload an icon to visually represent this reward
Using Fixed Amount Discount in Other Programs
Fixed Amount Discount rewards can be customized and used across different parts of your Loyalty program:
Points Program – Customers can redeem points for a fixed dollar amount discount at checkout.
Referral Program – Offer a fixed amount discount to referred friends on their first purchase, and reward advocates as well.
VIP Tiers – Unlock exclusive fixed amount discounts for members as they move up VIP tiers.
💡 Find out more: Check out how to set advanced rewards for your VIP Tiers here.
Common Questions
What’s the difference between Fixed and Incremented points type?
Fixed points type requires a specific amount of points for a set discount value. Incremented points type allows customers to convert their points to a discount at a specific rate (e.g., 100 points = $1 off).
Can customers combine this reward with other discounts?
Yes! Learn more about discount stacking and combinations →
Do customers get unused reward value back at checkout?
No. If a fixed amount reward is larger than the eligible order amount, only the eligible amount is applied at checkout and the remaining value is not carried over.
For example, if a customer applies a $20 reward to a $15 eligible order, $15 is applied and the unused $5 does not return automatically.
Can I return points or credits from a reward in special cases?
Yes, in these two cases:
If the reward was redeemed but never used, you can revoke the redeemed reward to return points or credits.
If the reward was used on an order that is later refunded, partially refunded, or voided, you can enable automatic redeemed reward refunds.
Can Fixed Amount Discounts be automatically applied at checkout?
Yes, you can set up automatic application of Fixed Amount Discounts for VIP customers. Learn more here.