Rivo

Set up points expiration to keep your loyalty program active and engaged. Choose between per-event or bulk expiry, configure activity rules, and manage expiry notifications.

Points Expiry

Automatically return points or credits used on rewards when an order is refunded, partially refunded, or voided.

Refund redeemed rewards on order cancellation

Learn how Rivo handles earned points or credits when Shopify orders are edited after purchase, including refunds and increased order values.

Order edit refunds and points adjustments

Learn how to show customer loyalty balances as store credit or cashback values instead of points in your Rivo storefront experience.

Display loyalty balances as store credit in the widget

Setting to determine who can be eligible for your Loyalty program

Program participants

Exclude products from your Loyalty program to prevent customers from earning points for specific items

Excluding orders by tag, products by ID and adding points delays

Determine whether your in-store and online orders qualify for customer rewards

Set the order channels to reward customers

When a customer redeems points or credits for a discount code in Rivo, there are two possible behaviors for when those points are actually removed from their balance.

Deduct On Order Placed (DOOP) Mode Explained

Ana Rincon

Stuart Chaney

James Dohm

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