Introduction
Twitter's power lies in its immediacy and expansive reach. Rivo offers multiple ways for your customers to share on Twitter, helping you tap into a vast network of potential customers. Whether through earning points for sharing specific links, sharing referral codes with friends, or promoting your store through the loyalty widget, Twitter integration helps amplify your brand's reach while rewarding customer engagement.
💡 Find more Social Ways to Earn here →
Setting up Twitter Sharing
Rivo provides three main ways for customers to share on Twitter. Each serves a different purpose and can be configured independently.
Twitter Share Earning Rule
Reward customers with points for sharing specific links or content on Twitter.
Steps:
From the dashboard, navigate to Programs > Points.
Click on Add Another Way to Earn.
Select Share Link on Twitter from the dropdown.
Input the specific Link you'd like your customers to share (e.g., your homepage, a product page, or a special promotion).
Add a custom Message that will appear in the tweet. This message will be pre-filled when customers share.
Define the number of points you'd like to award for this action.
Optional: Add your own custom icon (available on Premium plans and up).
Confirm your settings and save the changes.
✨ Custom icons are available on the Premium plan and up.
Referral Program Twitter Sharing
Enable customers to share their referral codes on Twitter to invite friends and earn rewards.
Steps:
Navigate to Programs > Referrals.
Scroll down to the Share via Social Media section.
Check the Twitter checkbox to enable Twitter sharing for referrals.
In the Message to tweet field, customize the message that will appear when customers share their referral link.
Use #{{shop_name}} in your message to automatically include your store name.
Save your changes.
Example message: "Check out #{{shop_name}} and claim a free gift using my referral link!"
Loyalty Widget Integration
Twitter sharing options automatically appear in your customer-facing loyalty widgets when you've enabled the corresponding earning rules or referral settings. Customers will see Twitter share buttons in:
The Ways to Earn section (when Twitter share earning rule is active)
The Referral Program section (when Twitter sharing is enabled for referrals)
The loyalty account dashboard
No additional setup is required - these options appear automatically based on your program configuration.
Customization Options
Make your Twitter sharing more effective with these customization features:
Custom Messages
Earning Rules: Set a specific message that customers will share when earning points
Referrals: Customize the message that accompanies referral links
Template Variables: Use #{{shop_name}} to automatically include your store name in messages
Enable/Disable Controls
Toggle Twitter sharing on or off for earning rules independently
Enable or disable Twitter sharing for referrals separately
Each context can be controlled individually based on your marketing strategy
Customer Experience
Understanding how customers interact with Twitter sharing helps you optimize your program:
Earning Points Through Twitter Sharing
Customers see "Share Link on Twitter" in their Ways to Earn list
Clicking opens a new window with a pre-filled tweet containing your custom message and link
After sharing, customers receive the points you've configured
Sharing Referral Codes
In the referral section, customers see social sharing buttons including Twitter
Clicking Twitter opens a pre-filled tweet with their referral link and your custom message
Friends who click the shared link are directed to your store with the referral code applied
Widget Appearance
Twitter sharing appears with the recognizable Twitter icon
Options are clearly labeled and easy to find within the loyalty widget
Sharing opens in a popup window, keeping customers on your site
Common Questions
Will the app verify if a customer has fully completed the social media action before awarding points?
Due to restrictions imposed by social media platforms, we cannot directly verify such actions. Most platforms limit third-party apps from accessing specific user data. However, Rivo, like other loyalty programs, operates on a trust-based system. We've designed the app to seamlessly direct customers to your social profiles, and our data suggests that the vast majority do complete the actions. Rest assured, most of your patrons will genuinely engage as intended.
What's the difference between Twitter sharing for earning rules vs. referrals?
Earning rule Twitter sharing rewards customers with points for sharing specific content you define (like your homepage or a promotion). Referral Twitter sharing helps customers share their unique referral codes to invite friends. Both can be active simultaneously and serve different marketing purposes.
How do I customize the Twitter message?
For earning rules, set the message when creating the "Share Link on Twitter" way to earn. For referrals, customize the message in Programs > Referrals > Share via Social Media section. Use #{{shop_name}} to automatically include your store name in the message.
Why don't customers see Twitter sharing options?
Check that you've enabled Twitter sharing in the relevant section (earning rules or referrals). For earning rules, ensure the "Share Link on Twitter" way to earn is active. For referrals, verify that the Twitter checkbox is checked in the referral program settings.
Can I track how many times customers share on Twitter?
You can see how many customers have earned points from the Twitter sharing earning rule in your analytics. However, due to platform limitations, we cannot track the actual reach or engagement of the shared tweets.
Troubleshooting
Twitter sharing button not appearing in loyalty widget
Verify that Twitter sharing is enabled in your program settings
For earning rules: Check that "Share Link on Twitter" is active in Programs > Points
For referrals: Ensure Twitter is checked in Programs > Referrals > Share via Social Media
Clear your browser cache and refresh the page
Custom message not appearing in tweets
Check that you've saved your custom message in the appropriate settings
Verify the #{{shop_name}} template variable is spelled correctly
Ensure your message isn't too long for Twitter's character limit
Customers report sharing issues
Remind customers that sharing opens in a new window - they may need to allow popups
Explain that they need to complete the sharing action on Twitter to earn points
Note that our system operates on trust - we cannot verify the actual sharing due to platform limitations
Points not awarded after sharing
Check if the customer has already earned points for this action (some earning rules have frequency limits)
Verify the earning rule is still active and properly configured
Points are typically awarded immediately when the share button is clicked, not when the actual tweet is posted