Referral Smart Links explained

Use Rivo's Referral Smart Links to create a seamless experience for your brand and customers when completing a referral

James Dohm avatar
Written by James Dohm
Updated over a week ago

Overview

Referral Smart Links are unique links that are generated from Rivo and tied to an individual customer's email and account. These referral links contain settings unique to your shop's settings to provide a white-labeled experience.

✨ Referral campaigns are available on the Scale and Plus plans. See pricing β†’


Referral Smart Links branding guide

  • Referral Smart links automatically use the custom domain that you have set in Shopify

  • If you change your custom domain, the referral code will stay the same for the customer

  • Every customer on your customer list has a referral code attached to it, regardless of creating an account, which they can access by entering their name and email on the page where your referral campaign is displayed

  • Referral codes (example.com/?referral_code=4DdQ6WlI95l5ZJ5n) are unique, automatically generated codes that contain analytics, fraud detection, and customized experiences unique to each shop

  • To customize the branding of the experience in the URL and on the page, check our guides.

πŸ’‘ Pro Tip: Display the referral URL in your customer's /account page using the customer object with metafields.


Referral Smart Link fraud detection

✨ Referral Smart Links have robust fraud detection checks built in. Visit our fraud prevention toolkit to learn more


Customizing redirect settings for referral links

Add granular customizations to ensure a smooth experience for the end user when using their unique URL.

Friend post discount redirect URL

Add a page slug where you want all your referral links to land after claiming the reward. This page will be visible to everyone when referral links are shared.

  1. From the Referral Campaigns page, click Edit on the referral campaign or create a new campaign here

  2. Click the Pages heading within the campaign editor

  3. Scroll down to the Friend Reward Page section

  4. Under Post Discount Redirect URL, set the path preferred

  5. Click Save.

πŸ’‘ Tip: Check the box 'Automatically apply discount for friend' to add the referred friend's discount code to their cart during the session.

Advocate post discount redirect URL

Set the URL that advocates will be redirected to when visiting the link to claim the reward.

  1. From the Referral Campaigns page, click Edit on the referral campaign or create a new campaign here

  2. Click the Pages heading within the campaign editor

  3. Scroll down to the Advocate Reward Page section

  4. Under Post Discount Redirect URL, set the path preferred

  5. Click Save.

πŸ’‘ Tip: Check the box 'Automatically apply discount for advocate' to add the advocate's discount code to their cart during the session.


Common questions

Can I add a custom domain to my Referral Smart Links?

If you have set up a custom domain in your Shopify admin, Rivo will use it for the links.

Can I customize the referral links?

Right now it's not possible to customize the referral links for your customers.

Can I disable a customer's referral link or exclude a customer?

Yes! Please follow this guide to exclude or disable a customer's referral link.

Can I add Smart links to my email campaigns?

Yes! Use one of our integrations to import the Rivo Referral URL property into your email campaigns.

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