Introduction
Simplify the redemption journey for your customers with easy access to their available rewards during checkout.
✨ Checkout extensions are available to Shopify Plus merchants on the Rivo Plus plan who have upgraded to Checkout extensibility
✅ Checkout extension available on the Information, Shipping, and Payment pages
How the extension works
If the customer reaches the checkout page as a guest, the extension will display a logged-out state, encouraging them to sign in or create a store account to view their rewards
Once logged in, the customer can view a list of their available redeemed rewards
Once the customer selects the reward, the discount code will be added to the order without deducting additional points from the customer's balance.
💡 Pro Tip: Use the advanced settings to automatically hide the checkout extension when a discount has been applied to the order.
How to add the extension
From your Shopify admin, go to Settings > Checkout
In the Customize your checkout section, click Customize next to the checkout that you want to edit
At the top bar menu bar, select the checkout page where you'd like to add the extension: Information, Shipping, or Payment
On the left side menu, click Add app block
Select Rivo Loyalty & Referrals' Redeemed Rewards Extension
Optional: To change the location of your extension, click the
⋮⋮icon to drag the block and then drop it to another available locationClick Save.
Known limitations
Members can only add Amount Discount, Percentage Off, and Free Shipping rewards through the extension. For Free Product rewards, member should add the item to the cart and enter the discount code at checkout
The logged-out state of the extension cannot be hidden
The redeemed rewards will continue to show on the extension until the reward status changes from
IssuedtoUsedThe extension will show all rewards available regardless of the reward ToS. If the order doesn't meet the requirements, the discount won't be added.
Advanced settings
Visit the order settings page if you want to customize the Redeemed Rewards extension.
From the Rivo Dashboard, go to Settings > Orders
Scroll down to Checkout UI Extensions
Select any of the following options:
Show login - By default, the extension is only visible to logged-in customers. If you check this option, logged-out customers will see a link to log in
Show login header - If enabled, the extension will display the same title as in the logged-in state (ex. Your rewards)
Hide reward selection when no available options - If a customer does not have any redeemed rewards available to use, the extension will be hidden
Hide reward selection when discount exists - If a customer adds a discount code to their order, the extension will be hidden
Click Save.
📝 Important Note: The Show Login is a global setting shared among other checkout extensions, such as Redeem Points and Redeem Incremental Points. Learn more at Redeeming points at checkout.
Translation
From the Rivo Dashboard, go to Branding > Translation
Search for Checkout UI Redeemed Rewards within the page
Edit the text
Save changes.
💡 Pro Tip: Make sure to customize both logged-in and logged-out states if you have enabled the Show Login.
Common questions
Why can't my customers see the Free Product rewards they redeemed?
Rivo is not allowed to add products at checkout, so any Free Product reward must be applied to the cart before your customer gets to the checkout page.
Where can I learn more about upgrading to Checkout extensibility?
To learn more you can check out this document from Shopify.