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Using redeemed rewards at checkout

Display a list of redeemed rewards ready for instant use

Ana Rincon avatar
Written by Ana Rincon
Updated over 2 weeks ago

Introduction

Simplify your checkout experience by easily applying your previously redeemed rewards to your order. This feature lets you use your rewards instantly without having to spend additional points.

✨ Available to stores using Shopify Plus with Checkout extensibility enabled


How it works

  1. When you reach checkout, you'll see a section displaying your available rewards

  2. Select any reward you'd like to apply to your order

  3. The discount will be automatically added - no additional points needed!

πŸ’‘ Pro Tip: Make sure you're logged into your store account to see and use your rewards


Types of rewards you can use

  • Amount off your order (e.g. $10 off)

  • Percentage discount (e.g. 15% off)

  • Free shipping

  • Free products (must be added to cart before checkout)


Important things to know

  • Your rewards will remain visible until you use them

  • Some rewards may have specific requirements (minimum purchase, specific products, etc.)

  • For free product rewards, add the item to your cart first, then enter the discount code at checkout

  • You can only use one reward per order


Common questions

Why can't I see my rewards at checkout?

Make sure you're logged into your store account. If you're still having trouble, try refreshing the page or contact the store's support team.

Why isn't my reward working?

Check if there are any specific requirements for using the reward (minimum purchase amount, eligible products, etc.). If you're trying to use a free product reward, make sure to add the item to your cart before checkout.

Can I use multiple rewards at once?

No, you can only apply one reward per order.

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