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Zendesk integration

The Zendesk integration Powered by agnoStack

James Dohm avatar
Written by James Dohm
Updated over a week ago

Zendesk integration overview

The Rivo and Zendesk integration powered by agnoStack allows you to seamlessly access your Rivo customer loyalty data directly in your Zendesk sidebar. This helps your support team provide better customer service by having instant access to loyalty program information.

What customer data can I see in Zendesk?

When a customer contacts support, their Rivo loyalty information appears directly in your Zendesk sidebar, including:

Available customer information

Information

Description

Loyalty Status

Current membership status (Member or Guest)

VIP Tier

Customer's current VIP level and benefits

Points Balance

Current loyalty points available

Store Credit Balance

Available store credit balance

Total Orders

Number of orders placed

Total Spend

Lifetime purchase value

Join Date

When they became a loyalty program member

Last Order

Most recent purchase date

Recent Activity

Latest points earned or redeemed

Referral Code

Customer's unique referral code

Marketing Preferences

Email and SMS subscription status

Common Questions

How do I install the Zendesk integration?

Visit the Zendesk integration page and follow the simple setup steps to connect your Rivo and Zendesk accounts.

Why can't I see a customer's loyalty information?

Make sure the customer's email address in Zendesk matches their email in your Rivo loyalty program. The integration uses email addresses to link customer profiles.

Is the loyalty data in Zendesk real-time?

Yes, the integration shows up-to-date loyalty program information directly from Rivo.


Next steps

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