Zendesk integration overview
The Rivo and Zendesk integration powered by agnoStack allows you to seamlessly access your Rivo customer loyalty data directly in your Zendesk sidebar. This helps your support team provide better customer service by having instant access to loyalty program information.
What customer data can I see in Zendesk?
When a customer contacts support, their Rivo loyalty information appears directly in your Zendesk sidebar, including:
Available customer information
Information | Description |
Loyalty Status | Current membership status (Member or Guest) |
VIP Tier | Customer's current VIP level and benefits |
Points Balance | Current loyalty points available |
Store Credit Balance | Available store credit balance |
Total Orders | Number of orders placed |
Total Spend | Lifetime purchase value |
Join Date | When they became a loyalty program member |
Last Order | Most recent purchase date |
Recent Activity | Latest points earned or redeemed |
Referral Code | Customer's unique referral code |
Marketing Preferences | Email and SMS subscription status |
Common Questions
How do I install the Zendesk integration?
Visit the Zendesk integration page and follow the simple setup steps to connect your Rivo and Zendesk accounts.
Why can't I see a customer's loyalty information?
Make sure the customer's email address in Zendesk matches their email in your Rivo loyalty program. The integration uses email addresses to link customer profiles.
Is the loyalty data in Zendesk real-time?
Yes, the integration shows up-to-date loyalty program information directly from Rivo.