Zendesk integration overview
The Rivo and Zendesk integration powered by agnoStack allows you to seamlessly bring in data from Rivo and access it directly in the Zendesk sidebar.
View your points activity, data and everything else directly in the sidebar of Zendesk.
How does the Zendesk integration work?
The Zendesk integration powered by agnoStack allows you to pull in Rivo data directly into the sidebar in Zendesk.
Data fields passed to Zendesk from Rivo
Field | Description |
Customer ID | Unique identifier for the customer (e.g., |
Status | Loyalty program status (e.g., |
VIP Tier | Customer's VIP level (e.g., |
Points Balance | Total loyalty points (e.g., |
Date of Birth | Customer's birthday (e.g., |
Last Updated | Last account update timestamp (e.g., |
Accepts Marketing | Whether the customer accepts marketing communications (e.g., |
Email Verified | Whether the customer’s email is verified (e.g., |
Orders | Total number of orders (e.g., |
Total Spend | Lifetime spend of the customer (e.g., |
Referral Code | Unique referral code for the customer (e.g., |
Referral URL | (e.g., |
Order Event | Most recent order timestamp (e.g., |
Points Event | Recent points-related activity (e.g., |
Manual Points Adjustment | Notes about any manual points adjustments (e.g., |
Rivo Events | Visible in a timeline along with other events |
Common Questions
How do I install the Zendesk integration?
Install the integration by visiting the Zendesk integration page and following the steps.
Next steps