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Zendesk integration

The Zendesk integration Powered by agnoStack

James Dohm avatar
Written by James Dohm
Updated over a week ago

Zendesk integration overview

The Rivo and Zendesk integration powered by agnoStack allows you to seamlessly bring in data from Rivo and access it directly in the Zendesk sidebar.

View your points activity, data and everything else directly in the sidebar of Zendesk.


How does the Zendesk integration work?

The Zendesk integration powered by agnoStack allows you to pull in Rivo data directly into the sidebar in Zendesk.

Data fields passed to Zendesk from Rivo

Field

Description

Customer ID

Unique identifier for the customer (e.g., 12345664926132)

Status

Loyalty program status (e.g., Member)

VIP Tier

Customer's VIP level (e.g., Gold)

Points Balance

Total loyalty points (e.g., 66,372)

Date of Birth

Customer's birthday (e.g., January 15)

Last Updated

Last account update timestamp (e.g., Aug 12, 2024, 10:30 AM)

Accepts Marketing

Whether the customer accepts marketing communications (e.g., True)

Email Verified

Whether the customer’s email is verified (e.g., True)

Orders

Total number of orders (e.g., 10)

Total Spend

Lifetime spend of the customer (e.g., $12,578.60)

Referral Code

Unique referral code for the customer (e.g., ABCDEF...)

Referral URL

(e.g., https://website.com?referral_code=123ab)

Order Event

Most recent order timestamp (e.g., Aug 31, 2024, 12:08 AM)

Points Event

Recent points-related activity (e.g., Aug 30, 2024, 1:54 PM)

Manual Points Adjustment

Notes about any manual points adjustments (e.g., 50 points adjustment via agent)

Rivo Events

Visible in a timeline along with other events

Common Questions

How do I install the Zendesk integration?

Install the integration by visiting the Zendesk integration page and following the steps.


Next steps

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