Awtomic Subscriptions Integration
Connect Rivo with Awtomic to create a seamless loyalty experience for your subscription customers. This powerful integration enables customers to earn points on subscription orders, redeem rewards for subscription purchases, and automatically receive referral discounts on their active subscriptions.
Benefits
Seamless points earning: Customers automatically earn loyalty points on all subscription orders, encouraging long-term engagement with your brand
Subscription-specific rewards: Create targeted rewards that can only be redeemed on subscription purchases, driving recurring revenue
Automatic referral rewards: Advocates receive their referral discounts automatically applied to their active subscriptions when referrals are completed
Flexible reward options: Support for fixed amount discounts, percentage discounts, and free shipping rewards on subscriptions
Recurring discount control: Set how many billing cycles subscription discounts apply to, from one-time to unlimited
Enhanced customer experience: Reduce friction by eliminating the need for customers to manually apply discount codes to subscriptions
How to connect Rivo with Awtomic
From the Rivo Dashboard, go to Integrations
Find Awtomic in the integrations list and click Configure
Enter your Awtomic Private API Key in the provided field
Click Save to establish the connection
Toggle the integration to Enabled to activate the connection
Optionally, enable Auto-apply advocate discounts to active subscriptions for automatic referral reward application
📝 Note: You'll need your Awtomic Private API Key to complete the setup. See the Finding your Awtomic API Key section below for detailed instructions.
Awarding points for subscription orders
Once the Awtomic integration is enabled and connected, customers will automatically earn points for subscription orders placed through Awtomic, just like they do for regular one-time purchases. This includes:
Initial subscription orders: Points are awarded when customers first subscribe to a product
Recurring subscription orders: Points are earned on each billing cycle renewal
Subscription modifications: Points are awarded when customers upgrade or modify their subscriptions
The points earned follow your existing earning rules configured in the Points program. No additional setup is required - the integration automatically recognizes subscription orders and applies your standard point-earning logic.
Setting up rewards for subscription orders
Create rewards that customers can redeem specifically for subscription purchases, encouraging them to use their points on recurring orders:
Go to Programs > Points
In the Redeeming Points section, click Add Another Reward
Choose your reward type:
Fixed Amount: A specific dollar amount off (e.g., $10 off)
Percentage Off: A percentage discount (e.g., 15% off)
Free Shipping: Complimentary shipping on subscription orders
In the Purchase Type section, select:
Subscription: Reward can only be used on subscription purchases
Both: Reward can be used on both one-time and subscription purchases
Configure the Recurring Payment Options:
Enter a number (1-24) to limit how many billing cycles the discount applies
Enter 0 for unlimited recurring applications
Set the points cost and any other reward details
Click Create Reward to save your subscription reward
💡 Pro Tip: Consider creating subscription-exclusive rewards with higher value to incentivize customers to use their points on recurring purchases, which increases customer lifetime value.
Auto-applying referral discounts on subscriptions
This powerful feature automatically applies advocate referral discounts to their active Awtomic subscriptions when a referral is completed. This ensures advocates receive their rewards seamlessly without needing to manually apply discount codes to their subscriptions.
How it works
An advocate shares their referral link with a friend
The friend makes a qualifying purchase using the referral link
The referral is marked as completed in Rivo
Rivo automatically finds the advocate's most recent active subscription in Awtomic
The advocate's referral discount code is automatically applied to that subscription
The advocate receives their reward on their next billing cycle
Enabling auto-apply
To enable this feature:
Go to Integrations > Awtomic
Ensure your Awtomic integration is connected and enabled
Check the box for Auto-apply advocate discounts to active subscriptions
Click Save to activate the feature
📝 Important: Auto-apply only works when advocates have active subscriptions in Awtomic. If an advocate doesn't have an active subscription, the discount code will be available for manual use but won't be automatically applied.
Troubleshooting
Referral discount not automatically applied
If an advocate's referral discount isn't being automatically applied to their subscription, check the following:
Active subscription required: The advocate must have at least one active subscription in Awtomic
Valid discount code: Ensure the referral program is properly configured and generating discount codes
Integration enabled: Verify that both the Awtomic integration and auto-apply feature are enabled
API connection: Check that your Awtomic API key is valid and the integration status shows as connected
Points not earned on subscription orders
If customers aren't earning points on subscription orders:
Integration status: Ensure the Awtomic integration is enabled and connected
Earning rules: Verify your Points program has earning rules configured for purchases
Order processing: Allow up to 24 hours for subscription orders to be processed and points to be awarded
Customer enrollment: Confirm the customer is enrolled in your loyalty program
Subscription rewards not available for redemption
If customers can't redeem rewards on subscription purchases:
Purchase type setting: Ensure the reward's purchase type is set to "Subscription" or "Both"
Points balance: Verify the customer has enough points to redeem the reward
Reward status: Check that the reward is active and not expired
Subscription compatibility: Confirm the customer is making a subscription purchase, not a one-time purchase
Finding your Awtomic API Key
To connect Rivo with Awtomic, you'll need your Private API Key from your Awtomic account:
Log into your Awtomic dashboard
Navigate to your account settings or developer/API section
Look for "API Keys" or "Private API Key"
Copy your Private API Key (it should start with a series of letters and numbers)
Return to Rivo and paste the key into the Awtomic integration settings
Click Save to establish the connection
For detailed instructions on accessing your API key, visit the Awtomic API documentation.
🔒 Security Note: Keep your API key secure and never share it publicly. If you suspect your API key has been compromised, generate a new one in your Awtomic dashboard and update it in Rivo.
Important considerations
API key requirement: A valid Awtomic Private API Key is required for the integration to function properly
Active subscriptions only: Auto-apply functionality only works with customers who have active subscriptions in Awtomic
Discount timing: Referral discounts are applied automatically after a referral is completed, with a brief processing delay
Subscription app dependency: This integration requires Awtomic to be properly installed and configured in your Shopify store
Billing cycle application: Subscription discounts typically apply to the next billing cycle, not retroactively
Single subscription targeting: Auto-apply targets the customer's most recent active subscription if they have multiple subscriptions
Frequently asked questions
Can customers earn points on both the initial subscription order and recurring orders?
Yes, customers earn points on both the initial subscription purchase and each recurring billing cycle, following your configured earning rules.
What happens if an advocate has multiple active subscriptions?
The auto-apply feature will apply the referral discount to the advocate's most recent active subscription. If you need the discount applied to a different subscription, the customer can manually apply the discount code.
Can I create different rewards for subscription vs. one-time purchases?
Yes, you can create rewards that are exclusive to subscriptions by setting the purchase type to "Subscription" only, or create rewards that work for both purchase types by selecting "Both".
How long does it take for referral discounts to be automatically applied?
Referral discounts are typically applied within a few minutes after a referral is completed. There may be a brief processing delay to ensure the discount code is properly generated.
What if a customer's subscription is paused or cancelled?
Auto-apply only works with active subscriptions. If a subscription is paused or cancelled, the discount code will still be available for the customer to use manually when they reactivate their subscription or make other purchases.
Can I control how many billing cycles a subscription discount applies to?
Yes, when creating subscription rewards, you can set the recurring payment options to specify how many billing cycles the discount applies to (1-24 cycles, or unlimited with 0).
Do I need to have Awtomic installed to use this integration?
Yes, this integration requires Awtomic to be properly installed and configured in your Shopify store. You'll also need an active Awtomic account with API access.
What types of rewards work with subscription purchases?
Fixed amount discounts, percentage discounts, and free shipping rewards all work with subscription purchases when configured with the appropriate purchase type settings.