Rivo and Awtomic integration explained
Reward subscribers for their ongoing loyalty, helping them feel valued and encouraging repeat business! Customers will earn points on every purchase, enjoy rewards, and enhance their overall experience with automated discounts and improved subscription management.
✨ Integrations are available on the Scale and Plus plans. See pricing →
Awarding points for subscription orders
Natively, our 'Place an Order' Way to Earn counts subscription orders to reward customers based on the order channels configured in the order settings.
Go to Loyalty > Points
Edit the Place an order Way to Earn
Set the preferred earning method and earning points
Optional: Add points multipliers based on collections, set custom icons, or edit the advanced settings to adjust the behavior of the Way to Earn card
Save changes
Go to Settings > Orders
Scroll down to Order Channels to Reward Customers
By default, the option All Orders will be selected as it's recommended for including all channels where you sell (Online Store, Point of Sale, etc).
However, if you need to filter orders placed exclusively through the Online Store, please select Online Store and Subscription Contract. This will also include draft orders and orders processed through Awtomic.
📝 Note: The earning points for 'Place an order' Way to Earn will apply to both subscription and one-time purchases
Setting up rewards for subscription orders
Update the purchase type of your amount off discounts to allow customers to spend their points on subscription orders.
Go to Loyalty > Points
Under the Redeeming Points section, you will find all the Ways to Redeem points. Edit an existing amount off discount or create a new one (Add New Reward)
Set the reward title and points amount required to spend
Under Purchase Type, select either Subscription or Both (applies to subscriptions and one-time purchases)
Optional: Under Recurring Payment Options, enter the number of times the same Rivo discount will be used in a customer's subscription. Leave empty if it's meant for one-time use per customer
Set up additional optional preferences, such as a minimum cart requirement, the collection to which the discount applies, the discount expiration period, or a custom icon
Save changes. From now on, customers will redeem points for a reward and manually apply the discount to their active subscriptions.
💡 Learn More: Change purchase type for discount rewards
Auto-applying referral discounts on subscriptions
When a subscriber successfully refers a friend, their reward is automatically applied to their next purchase – no discount codes to enter and no extra steps required! This seamless process enhances the shopping experience for the referring customer.
Go to Integrations
Find Awtomic in the Payments section and click Configure
Enter your Awtomic private API key (Where to find my API key?)
Click Save
Select the option Auto-apply advocate discounts to active subscriptions
Click Save
Turn on the integration.
Considerations
The advocate reward will be applied to the customer's recent subscription right after being issued
Two advocate rewards cannot be stacked on the same subscription. If a discount code already exists, the advocate must enter the discount code manually on their next renewal
Awtomic considers the advocate reward as used after it's been applied to the subscription. If the discount gets removed before the subscription is renewed, you must edit the discount's maximum uses first.
Where to find my API key?
From your Awtomic Subscriptions dashboard, click Settings
Scroll down to Awtomic API and copy the key
