Learn how your subscribers can accumulate points with every order, making it easy for them to redeem rewards on future subscription payments. Enhance your customer engagement and add value to each purchase!

If you've enabled the Place an Order Way to Earn in Rivo, all subscription orders processed through Shopify will be recorded under your customer's Recent Orders table, earning them points.

If you have configured workflows in Shopify to add points in Rivo when an order is created or paid, then the processed orders should also be rewarded with points.

Once you create Ways to Redeem, customers with sufficient points should be able to access their Loyalty accounts and spend their points on these types of rewards.

To ensure rewards are applied to subscription orders, set the Purchase Type to either Subscription or Both based on your needs. Additionally, specify the number of times the discount should apply to subscription orders under the Recurrent Payment Options.

In the case of rewards that earned through the VIP Tiers or the Referrals program, without spending any points, you can set the Purchase Type for them as well.

Coming soon

Can I reward customers for past subscription orders?

If past subscription orders were processed through Shopify, you can use our Reward Past Actions feature to reward these prior orders. This option is typically used before launching your Loyalty program. For more details, please visit our guide Reward past actions.

Will the purchase type be updated retroactively for rewards that have already been created?

No, any changes to the reward settings will only apply to new rewards issued by Rivo going forward.