Rivo and Stay Ai integration explained
Learn how your subscribers can accumulate points with every order, making it easy for them to redeem rewards on future subscription payments. Enhance your customer engagement and add value to each purchase!
How to earn points on subscription orders
If you've enabled the Place an Order Way to Earn in Rivo, all subscription orders processed through Stay Ai will automatically earn points for your customers. Points are awarded based on your configured earning rules.
📝 Note: The earning points for 'Place an order' Way to Earn will apply to both subscription and one-time purchases
How to apply rewards on subscription orders
Once you create Ways to Redeem, customers with sufficient points can access their Loyalty accounts and spend their points on subscription orders.
Go to Loyalty > Points
Under the Redeeming Points section, edit an existing amount off discount or create a new one
Set the reward title and points amount required to spend
Under Purchase Type, select either Subscription or Both (applies to subscriptions and one-time purchases)
Optional: Under Recurring Payment Options, enter the number of times the same Rivo discount will be used in a customer's subscription
Save changes
VIP Tiers and Referral Rewards
Rewards earned through VIP Tiers or the Referral program can also be configured for subscription purchases. Simply adjust the Purchase Type settings for these rewards as described above.
Common questions
Can I reward customers for past subscription orders?
If past subscription orders were processed through Stay Ai, you can use our Reward Past Actions feature to reward these prior orders. For more details, please visit our guide Reward past actions.
Will the purchase type be updated retroactively for rewards that have already been created?
No, any changes to the reward settings will only apply to new rewards issued by Rivo going forward.
How do customers redeem their rewards on subscriptions?
Customers can apply their earned rewards directly to their subscription orders through their loyalty account. The discount will be automatically applied based on your configured Recurring Payment Options.