Introduction
Enable the loyalty status block to let customers easily view their points balance and VIP tier at a glance. This touchpoint boosts ongoing engagement with your loyalty program, enhancing the customer account experience.
✨ The Loyalty Status extension is available to merchants using customer accounts. For legacy accounts, check out our available extension here
✅ Extension available on the Profile and Orders pages
How the extension works
This extension allows customers to see their points balance and VIP tier right in their accounts. It provides a simple, quick overview that keeps them updated on their loyalty status, making it easier for them to stay engaged with your program.
You can add this block to both the orders and profile pages, ensuring your customers stay informed and motivated to access their loyalty account anytime for earning and spending points.
How to add the extension
From your Shopify admin, go to Settings > Checkout
In the Configurations section, click Customize next to the checkout that you want to edit
At the top bar menu bar, select the Orders or Profile page
On the left side menu, click Add app block in the section you prefer and add the Loyalty Status extension
Once the extension is added, click Save. Change the position if needed.
💡 Pro Tip: Add the loyalty extension to both the Orders and Profiles templates for more visibility on the customer account.
Translation
Follow these steps to modify the text in the theme extension and button settings.
From the Rivo Dashboard, go to Loyalty > Onsite
In Customer Loyalty Account Access, click Customer Account UI
Edit the text:
Title – This is the heading within the extension. The text field supports the variables
{{first_name}},{{balance}}, and{{balance_to_currency}}Subtitle – This is the secondary heading of the extension. The text field supports the variable
{{vip_tier_name}}Button Text – This is the CTA button of the extension
Button URL – This is the link for the button. By default, it redirects customers to their account at /pages/loyalty-program. To use a different URL, enter a shortened link, as the domain is automatically applied
Save changes.
📝 Note: The {{balance_to_currency}} variable displays the value of the customer's points balance in the store's currency. This is only supported for accounts with an incremental reward created for the Ways to Redeem.
Common questions
Where can I add the Loyalty Status extension?
You can add the extension to both the Profile and Orders pages of customer accounts.
Can I use different text for each page?
No. Your Loyalty Status block shares the same translation when the extension is added to both the Profile and Orders pages simultaneously.