Order Actions in Rivo Accounts
Rivo Accounts lets you add action buttons inside each order so customers can quickly reorder, cancel eligible orders, or open a time-sensitive link.
This guide explains how each button works and how to configure it.
Where to Configure This
Open Rivo Accounts in your Rivo admin.
Open your account widget settings.
Go to Orders Settings.
Buy Again Button
Turn on Enable Buy Again to show a reorder button on eligible orders.
What you can customize
Buy Again Button Text
Button Style (Primary or Secondary)
How Buy Again works
When a customer clicks the button, eligible items from that order are added to cart.
The button is hidden if any item in the order is not eligible for Buy Again.
Buy Again can still appear on cancelled orders if the order items are eligible.
Product eligibility notes
Items with a zero price are not added to cart by Buy Again.
If your store excludes specific product IDs in account widget settings, those products are not added by Buy Again.
Cancel Order Button
Turn on Enable Cancel Order Button to let customers cancel eligible orders from their order details.
What you can customize
Cancel Order Button Text
Enable Cancel Button Threshold
Cancel Order Threshold in Minutes
When customers can cancel
The order must not already be cancelled.
The order must not have started fulfillment.
If threshold is enabled, the order must be newer than your threshold window.
If threshold is disabled, customers can cancel any unfulfilled order that has not already been cancelled.
Limited-Time Order Button
Turn on Enable Limited Time Order Button to show a button only during a time window after an order is placed.
What you can customize
Limited Time Order Button URL
Limited Time Order Button Text
Button Style (Primary or Secondary)
Order Limited Time Threshold in Minutes
How visibility works
The button appears only while the order is within your threshold window.
If no threshold is set, the button does not appear.
On cancelled orders, this button is hidden.
URL placeholders you can use
You can add these placeholders in the Limited Time URL:
##{{order.name}}##{{order.email}}##{{order.order_number}}##{{order.id}}##{{order.zip}}
You can also use ##{{order.order_status_url}} to send customers directly to their order status page.
To use this one, set the entire URL field to exactly ##{{order.order_status_url}}.
Tips
Use clear, action-oriented labels like “Buy Again,” “Cancel Order,” or “Claim Offer.”
Keep threshold windows realistic so customers have enough time to act.
Test each action with a recent test order before going live.
FAQ
Why don’t I see these buttons on every order?
Order actions depend on each button’s eligibility rules. For example, Cancel Order and Limited-Time buttons are hidden on cancelled orders, Cancel Order also depends on fulfillment and threshold settings, and Limited-Time only shows within your set time window.
Can I style all three buttons as primary or secondary?
Buy Again and Limited-Time buttons support style selection. Cancel Order uses the standard secondary order action style.
Can I personalize the Limited-Time URL with order data?
Yes. You can use supported placeholders like order number, email, ID, and ZIP in your URL template.