Connect TikTok Shop to your Rivo loyalty program to share program information, reward customers for linking their accounts, and offer coupons on TikTok Shop.
Before you start
Contact support to enable TikTok Shop on your Rivo account. If you see Join Waitlist instead of Connect TikTok Shop, access has not been enabled yet. Have your TikTok Shop seller login ready.
This integration is separate from Follow on TikTok, which rewards a social follow action. Connect your TikTok Shop rewards a customer for linking their TikTok Shop profile to their loyalty profile.
Connect Rivo and TikTok Shop
In Rivo, open TikTok Shop and click Connect TikTok Shop. On the TikTok Shop Integration page, click Connect TikTok Shop under Integration Setup to start authorization.
Log in to your TikTok Shop seller account and approve Rivo’s connection.
Return to Rivo. After a successful connection, you’ll see TikTok Shop connected. and a connection banner showing your seller name and the last-connected time. Rivo automatically starts importing your TikTok Shop order history.
You can connect one TikTok Shop per Rivo store. If you receive an error about multiple shops or a shop that’s already connected, contact support.
Use Reconnect to authorize the connection again. To disconnect, select Remove Integration and confirm.
Edit program settings
Send your program information
On TikTok Shop Integration, find Program info:
Review and edit Points rules, or select Regenerate draft to rebuild the draft from your current program. Use plain text, up to 20,000 characters.
Add one to three privacy policy links. Use the Privacy policy link 1 title and Privacy policy link 1 URL fields, then the second and third pairs if needed. Each link needs a title of up to 100 characters and a public HTTPS URL.
Select Show a sign-up bonus on TikTok Shop and/or Show an earning rate on TikTok Shop, if available. Use Edit in Points program to change the underlying points amounts.
Select I confirm these points rules, privacy policy links and loyalty benefits can be sent to TikTok Shop.
Click Send to TikTok Shop. After sending, the card shows the TikTok status and when the information was last sent.
Always review the Points rules draft before sending. It includes every enabled points reward, including rewards hidden from your site and rewards that may not qualify for TikTok coupons. It may also repeat lines. Remove duplicates and edit the wording so buyers see accurate, relevant rules.
Your points program must be on, and the relevant way to earn must be active and award points:
The sign-up bonus uses Connect your TikTok Shop.
The earning rate uses Place an order. Orders from all sales channels must earn points, and your Rivo and TikTok Shop currencies must match. Rivo determines TikTok Shop currency from orders synced since the current connection, so wait for an order to sync if the currency is not available yet.
Choose which orders earn points
Under Order earnings, enable Only reward TikTok Shop orders matched to a connected customer, then click Save if you want to require a connected customer. With this setting enabled, Rivo waits at least 60 minutes before rewarding a TikTok Shop order. Only orders matched to a customer within the first 60 minutes after the order was placed can earn points, and that customer must have connected their TikTok Shop profile. Orders still unmatched after that window earn no points.
If Add the linked customer to TikTok Shop orders in Shopify is available, you can enable it and click Save. This adds the linked customer’s ID and email to additional information on the Shopify order. Contact support if you need this option and don’t see it.
Create the “Connect your TikTok Shop” way to earn
Open Loyalty > Points, then click Add Another Way to Earn.
Under Social Media, select Connect your TikTok Shop.
Set the points amount. The default is 20 points. There is no username field for this action.
Save the way to earn and activate it.
This way to earn requires a paid plan that includes it. If you see Upgrade to Unlock, choose a plan that includes this way to earn. Customers earn the points once when their TikTok Shop profile is linked to their loyalty profile. It must be active, with your points program on, for a sign-up bonus to be available in Program info.
Create redemption options for TikTok Shop
Prepare an eligible reward
Create or edit a points reward in your Points program. To appear in the TikTok Shop coupon reward list, it must:
Be enabled and have a fixed points cost.
Offer a fixed amount or percentage off the entire order.
Have no minimum item quantity.
Have no restriction to full-price items, subscription purchases, or a VIP tier.
Rewards are unavailable for TikTok coupons when reward expiry is set in hours. TikTok coupons use whole days.
For an offer you want to present only on TikTok Shop, use a separate reward for each offer and select Site Visibility > Hide this reward on site. This keeps it out of the loyalty widget, account page, and storefront. If needed, also select Checkout Visibility > Hide this reward at checkout to hide it from the checkout Redeem Points extension.
There is no TikTok Shop only reward setting. Hiding a reward does not make it ineligible for TikTok coupons. Without site hiding, the reward remains visible on your storefront.
Create and manage a coupon
Open TikTok Shop and find Membership coupons on the TikTok Shop Integration page.
Choose a Reward from the eligible rewards list.
Set Claimable until to the last date buyers can claim the coupon.
Click Create coupon on TikTok Shop.
Review the coupon’s Reward, Points, and Status in the list. To stop offering it, click Deactivate and confirm.
Each buyer can claim a coupon once. Claimable until controls the claiming window; once claimed, the coupon’s validity follows your reward expiry setting. Expiry set in months uses 30 days per month. If no expiry is set, validity defaults to 30 days. A minimum order value on the reward carries over to the coupon.